DEBITED ME WHEN I CANCELLED.

i took a policy with u guys middle march, anyway i decided not proceed with u guys as i found something better. price was not a problem to me, I requested a cancellation with your sales consultant Johannes, he sent me an email back that my query will be escalated to the relevant department, end of march a debit was taken, so i was fine with it as per i knew the cancellation process.<br> <br> Suddenly i have been debited for April again, so i asked the consultant and even phoned in, for 1 week i have not had any feedback after sending various emails to you guys, i keep calling in, all i hear is an automated response telling me no consultants are able to attend ! which is highly frustrating, <br> <br> I called in again and lucky was transferred to Brenda, i explained the situation and send all my proof requesting the cancellation in March, only a few days back the cancellation gets authorised !!,<br> <br> this is unacceptable service, you guys have debited my account without my permission! i requested all senior managers details and none has been sent, i send emails to your consultants and no one seems to respond !!<br> <br> I WANT A FULL REFUND WITH MY MONEY RIGHT AWAY !!!!! YOU OFFER BAD SERVICE!!