IN
Indrasen N
1 reviews | Active since Apr 2021
01 Dec 2025, 22:35
Debited after cancelation confirmed
I recently took a policy for both my cars with prime south africa.the policy was suppose to activate from the 1st of December 2025 but a week ago I decided to cancel it.i was contacted by an agent and they agreed to cancel.was sent the cancelation email aswell.today I get debited for R599.77 by prime south africa even though I canceled.people need to be aware of this company and their dishonest ways
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Replies (2)
Prime South Africa's replyOfficial
02 Dec 2025, 07:55 Hello Indrasen , we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's reply02 Dec 2025, 07:55
Official
Hello Indrasen , we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
04 Dec 2025, 14:07 Hello Indrasen N,
Thank you for your post. We understand how frustrating this situation must have been for you.
At Prime, we keep things simple, transparent and fair, and we take complaints about communication and cancellations seriously because every client should always know where they stand with us. It is troubling to learn that your experience did not meet this standard.
Rest assured, we have implemented the necessary corrective action to ensure this rare occurrence does not happen again. We can also confirm that no further debits will occur, and a cancellation letter has been sent to you.
Our team has already been in contact with you to assist further.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post. We understand how frustrating this situation must have been for you.
At Prime, we keep things simple, transparent and fair, and we take complaints about communication and cancellations seriously because every client should always know where they stand with us. It is troubling to learn that your experience did not meet this standard.
Rest assured, we have implemented the necessary corrective action to ensure this rare occurrence does not happen again. We can also confirm that no further debits will occur, and a cancellation letter has been sent to you.
Our team has already been in contact with you to assist further.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply04 Dec 2025, 14:07
Official
Hello Indrasen N,
Thank you for your post. We understand how frustrating this situation must have been for you.
At Prime, we keep things simple, transparent and fair, and we take complaints about communication and cancellations seriously because every client should always know where they stand with us. It is troubling to learn that your experience did not meet this standard.
Rest assured, we have implemented the necessary corrective action to ensure this rare occurrence does not happen again. We can also confirm that no further debits will occur, and a cancellation letter has been sent to you.
Our team has already been in contact with you to assist further.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post. We understand how frustrating this situation must have been for you.
At Prime, we keep things simple, transparent and fair, and we take complaints about communication and cancellations seriously because every client should always know where they stand with us. It is troubling to learn that your experience did not meet this standard.
Rest assured, we have implemented the necessary corrective action to ensure this rare occurrence does not happen again. We can also confirm that no further debits will occur, and a cancellation letter has been sent to you.
Our team has already been in contact with you to assist further.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team