AS
Alina S
1 reviews | Active since Nov 2020
21 Dec 2023, 09:46
debit order
I have been calling request to debit my account as I received the salary on the 14 but I changed the debit order date to the 15. but my debit order date is on the 20 of each month. On the 19 received the SMS that I am not covered due to non-payment .My statement doesn't reflect attempt debit order and they should charge unpaid debit order . even now I received the same SMS about the unpaid debit order .I am tired now because i phone your call center request to debit my account .I nee the email so that I send my statement to show there is no debit order that try to debit my account
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Replies (2)
Prime South Africa's replyOfficial
21 Dec 2023, 10:39Dear Alina
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply21 Dec 2023, 10:39
Official
Dear Alina
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
28 Dec 2023, 11:40Hello Alina S,
Client service is extremely important to us. We therefore appreciate the time you have taken to bring your unease to our attention. At PMD, we take pride in ensuring that all client queries are attended to within the shortest possible time.
Kindly note that all premium debit orders are raised as per the policyholder’s instruction as well as our mandate with the banks. Notifications are sent to policyholders where the premium debit process is in anyway disrupted.
Our Market Conduct Team will be in contact with you to provide you with detailed correspondence regarding the matter that you have raised.
You will be pleased to remember that, with our comprehensive policy, you enjoy a fixed premium over a 24-month period as well as a reduce to zero excess over 36-months when you remain claim free.
Kind regards,
The PMD Team
Client service is extremely important to us. We therefore appreciate the time you have taken to bring your unease to our attention. At PMD, we take pride in ensuring that all client queries are attended to within the shortest possible time.
Kindly note that all premium debit orders are raised as per the policyholder’s instruction as well as our mandate with the banks. Notifications are sent to policyholders where the premium debit process is in anyway disrupted.
Our Market Conduct Team will be in contact with you to provide you with detailed correspondence regarding the matter that you have raised.
You will be pleased to remember that, with our comprehensive policy, you enjoy a fixed premium over a 24-month period as well as a reduce to zero excess over 36-months when you remain claim free.
Kind regards,
The PMD Team
Prime South Africa's reply28 Dec 2023, 11:40
Official
Hello Alina S,
Client service is extremely important to us. We therefore appreciate the time you have taken to bring your unease to our attention. At PMD, we take pride in ensuring that all client queries are attended to within the shortest possible time.
Kindly note that all premium debit orders are raised as per the policyholder’s instruction as well as our mandate with the banks. Notifications are sent to policyholders where the premium debit process is in anyway disrupted.
Our Market Conduct Team will be in contact with you to provide you with detailed correspondence regarding the matter that you have raised.
You will be pleased to remember that, with our comprehensive policy, you enjoy a fixed premium over a 24-month period as well as a reduce to zero excess over 36-months when you remain claim free.
Kind regards,
The PMD Team
Client service is extremely important to us. We therefore appreciate the time you have taken to bring your unease to our attention. At PMD, we take pride in ensuring that all client queries are attended to within the shortest possible time.
Kindly note that all premium debit orders are raised as per the policyholder’s instruction as well as our mandate with the banks. Notifications are sent to policyholders where the premium debit process is in anyway disrupted.
Our Market Conduct Team will be in contact with you to provide you with detailed correspondence regarding the matter that you have raised.
You will be pleased to remember that, with our comprehensive policy, you enjoy a fixed premium over a 24-month period as well as a reduce to zero excess over 36-months when you remain claim free.
Kind regards,
The PMD Team