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LJA lynn.adams
1 reviews | Active since Sept 2024
07 Nov 2024, 14:15
date no one has contacted me and my vehicle is still not fixed and one issue after the other
date no one has contacted me and my vehicle is still not fixed and one issue after the other. Vehicle went in for a front smash fender and bumper damage from what the eye can see 1st it was the thermostat and now the water pump. Vehicle goes in for repairs driving and can’t drive after the repairs are done. How is possible. And I was just informed now from the repairer (Mullanay’s Auto) that the claim has been declined again?
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Replies (2)
Prime South Africa's replyOfficial
07 Nov 2024, 15:53Dear LJA , we are sorry to hear about your experience and thank you for bringing it to our attention. We will acknowledge your complaint in writing within 48. Kind regards, the Prime SA team.
Prime South Africa's reply07 Nov 2024, 15:53
Official
Dear LJA , we are sorry to hear about your experience and thank you for bringing it to our attention. We will acknowledge your complaint in writing within 48. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
13 Nov 2024, 08:09Hello LJA
Thank you for your post. We assure you that Prime prides itself on providing world-class client service at every interaction.
Our dedicated assessing team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage. A review of your approved claim confirms that all accident damages have been approved to be repaired.
Damages that are not related to your accident have not been approved. We regret to learn that your expectations surrounding our client service and communication were not met. However, we note that our market conduct team has already been contacted with you to provide clarity on the matter.
We have also requested a member of our assessing team to contact you to provide a detailed explanation.
We are delighted to confirm that Prime offers an open driver policy on all comprehensive policies.
Assuring you of our continued best endeavors on your behalf.
Kind regards,
The Prime SA Team
Prime South Africa's reply13 Nov 2024, 08:09
Official
Hello LJA
Thank you for your post. We assure you that Prime prides itself on providing world-class client service at every interaction.
Our dedicated assessing team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage. A review of your approved claim confirms that all accident damages have been approved to be repaired.
Damages that are not related to your accident have not been approved. We regret to learn that your expectations surrounding our client service and communication were not met. However, we note that our market conduct team has already been contacted with you to provide clarity on the matter.
We have also requested a member of our assessing team to contact you to provide a detailed explanation.
We are delighted to confirm that Prime offers an open driver policy on all comprehensive policies.
Assuring you of our continued best endeavors on your behalf.
Kind regards,
The Prime SA Team