SS
Shane S

1 reviews | Active since Dec 2019

22 Dec 2019, 04:52

Customer service through accident claim

Madelain from PMD claims department was of great help, I did not use any of my money unless I had a question to ask. She provided me with updates atleast twice a week just to let me know about my claim's status. I sometimes felt like they taking forever to process my claim but in terms of customer service she made me feel important through out the process.

I am not just saying because my claim was approved but she took everything seriously. My other that I will buy DEFINITELY I am going with PMD again.

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Replies (1)
Prime South Africa
Prime South Africa's reply23 Dec 2019, 15:56
Official
 Dear Shane S, 
 
Thank you for taking the time to compliment Madelain's service. 
 
All of us at Prime Meridian Direct are committed to providing excellent service and are proud of Madelain.  Your feedback is, therefore, most pleasing. 
 
Assuring you of our continued best endeavours on your behalf. 
 
Kind regards, 
The PMD Team