1 reviews | Active since Jul 2019
CP***
Lack of sympathy from the consultants and being given a run around. I registered a claim with Prime Meridian on the 18th of June and it was only approved last week on Wednesday. I was requested to send the NATIS docs and I did that. On Monday the 29th of July I received a message saying they have received the NATIS and a lady by the name of Gugu will process the payment. I phoned the lady today and she told me that the claim was sent to one of executives people for approval because the amount is above her limit. My question to her was why did she not call me on Monday to tell me that. When I asked to speak to that executive she told me that they do not take calls. I will never recommend Prime Meridian to anyone, their service is so terrible and I don't think I will ever use this company in future. This was the worst experience and frustrating to think that I have been with them for 6 years and have never missed my monthly premiums.
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback no later than 2 working days from today.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback no later than 2 working days from today.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
We sincerely appreciate the time you have taken to bring your disquiet to our attention. As exceptional client service is important to us, we value your feedback.
All claims are validated on their own merits and we regret that the additional work on your claim led to frustration. We are pleased to note however that your claim was approved for the full trade value of your vehicle and the outcome communicated to you within a reasonable time. Our Claims Team has further confirmed that payment was been made and your claim successfully closed.
You will be happy to remember that with PMD, there are no increases on claim free comprehensive policies and your excess reduces every month.
Assuring you of our best endeavours on your behalf.
Kind Regards,The PMD Team
We sincerely appreciate the time you have taken to bring your disquiet to our attention. As exceptional client service is important to us, we value your feedback.
All claims are validated on their own merits and we regret that the additional work on your claim led to frustration. We are pleased to note however that your claim was approved for the full trade value of your vehicle and the outcome communicated to you within a reasonable time. Our Claims Team has further confirmed that payment was been made and your claim successfully closed.
You will be happy to remember that with PMD, there are no increases on claim free comprehensive policies and your excess reduces every month.
Assuring you of our best endeavours on your behalf.
Kind Regards,The PMD Team