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siphiwe M
1 reviews | Active since Nov 2017
28 Mar 2022, 17:29
Courtey car
My vehicle has been booked for panelbeating for the past 2 weeks this a 3rd week without a courtesy car.I have never experienced such bad service from Insurance company staff members are ***** no accountability its like they are being thought to lie.Michel promised a courtesy car today 28 March of which it didnt happen had to call again now its a new story again,i am not happy at all and i think i must get a better company that values their clients.
I being treated like a fool for 3 weeks and i am paying for the service and sent emails to all the department including claim no response till to date
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
28 Mar 2022, 20:58Dear Siphiwe M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply28 Mar 2022, 20:58
Official
Dear Siphiwe M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
01 Apr 2022, 10:46Dear Siphiwe M,
We regret to learn of your negative experience. Client feedback is of great importance to us and we appreciate the time you have taken to write this post.
At PMD we go to great lengths to ensure clients are assisted as far as possible during the claim process. In this rare circumstance, there were no available courtesy vehicles until recently and we could not reasonably have done more to assist during this time.
We are pleased to note that a courtesy vehicle has since become available and you are once more able to travel as needed.
It will undoubtedly please you to know that PMD offers 15 or 30-day car hire options for those unforeseeable incidents when you are rendered immobile. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regards, The PMD Team
We regret to learn of your negative experience. Client feedback is of great importance to us and we appreciate the time you have taken to write this post.
At PMD we go to great lengths to ensure clients are assisted as far as possible during the claim process. In this rare circumstance, there were no available courtesy vehicles until recently and we could not reasonably have done more to assist during this time.
We are pleased to note that a courtesy vehicle has since become available and you are once more able to travel as needed.
It will undoubtedly please you to know that PMD offers 15 or 30-day car hire options for those unforeseeable incidents when you are rendered immobile. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regards, The PMD Team
Prime South Africa's reply01 Apr 2022, 10:46
Official
Dear Siphiwe M,
We regret to learn of your negative experience. Client feedback is of great importance to us and we appreciate the time you have taken to write this post.
At PMD we go to great lengths to ensure clients are assisted as far as possible during the claim process. In this rare circumstance, there were no available courtesy vehicles until recently and we could not reasonably have done more to assist during this time.
We are pleased to note that a courtesy vehicle has since become available and you are once more able to travel as needed.
It will undoubtedly please you to know that PMD offers 15 or 30-day car hire options for those unforeseeable incidents when you are rendered immobile. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regards, The PMD Team
We regret to learn of your negative experience. Client feedback is of great importance to us and we appreciate the time you have taken to write this post.
At PMD we go to great lengths to ensure clients are assisted as far as possible during the claim process. In this rare circumstance, there were no available courtesy vehicles until recently and we could not reasonably have done more to assist during this time.
We are pleased to note that a courtesy vehicle has since become available and you are once more able to travel as needed.
It will undoubtedly please you to know that PMD offers 15 or 30-day car hire options for those unforeseeable incidents when you are rendered immobile. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regards, The PMD Team