CS
Charles S
1 reviews | Active since Jun 2023
20 Jun 2023, 09:55
Contrary information after approval of claim
Can someone please assist with getting my claim resolved, I am on the second month now without receiving any concrete decision on the status of my car repairs at renew it, I keep getting irrelevant and contradictory smses about the current repairs, the call centre tells me about additional and I keep been told different turn around times... The worst time of MY LIFE!!! PLEASE SOMEONE TREAT THIS AS Urgent policy number MX***
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Replies (2)
Prime South Africa's replyOfficial
20 Jun 2023, 12:52Dear Charles S,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply20 Jun 2023, 12:52
Official
Dear Charles S,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
CS
Charles S's updateReviewer Update
20 Jun 2023, 13:13I was told this a week ago, yesterday I was told before Close of business, today I was told COB again and now I am told 2 working days. Which one should I go with? and if it's 2 working days, what happened to your turn around time... It's a week now compared to the 48 houra
CS
Charles S's update20 Jun 2023, 13:13
Reviewer Update
I was told this a week ago, yesterday I was told before Close of business, today I was told COB again and now I am told 2 working days. Which one should I go with? and if it's 2 working days, what happened to your turn around time... It's a week now compared to the 48 houra