Consumer right perpetrators

Claim no *** ID number ***

On the 13th December was in an accident which resulted to my car being towed due to damages

My initial calls to the insurance PMD been very unproductive, so I wrote a complaint letter detailing the incident and highlighting the issue at hand especially with courtesy and with my car claim status and updates

Level of unprofessional I ve received since 13th of December to date shocking ,claiming process not so user friendly, lack of communication is absolutely shocking I m being asked to run around getting settlement amount from the bank without proper guidance or letter been issued so I can give to the bank finance the car No communication as to why car cannot be repaired ,I would be so better if they would just supply more details so I could be more understanding and make this claim stress free Courtesy car was taken back before I received message that decision been take car been written off 9th Jan