Consultants doing as they please.

I have/HAD insurance with Prime. On Wednesday, 10 September, I requested a quote for a new vehicle that I bought. I rejected the quote as it's too expensive. The following day, I phoned again, asking to cancel the policy. The person rep**** that he will send me an sms stating the policy is cancelled. When I checked on the app, the new car was loaded with the quoted amount from the quote given on Wednesday. I phoned again, stating I want the police canceled. Yes, Sir, I will cancel the policy. But first, ask why I want a cancellation. I reply that the quote is too expensive and I have already accepted another quote. So I want to cancel the previous car policy. On Saturday morning, 13 September, I opened the app again, only to find the policy still active, this time with a reduced amount. So I again waited till Monday, Today, 15 September. I called again, getting really upset. I want a manager to call me. So while typing this review, I received a cancellation sms. Now I still want to know if I will get the premiums back for the time that I cancelled the police and did not use Prime. I want a refund from 12 September, as that was the last day the car was in my possession, and I have the documents from Wheely to prove the fact. I still want to speak to a manager to bring to their attention the fact that 3 consultants spoke to me over the phone and did whatever they wanted, with me explicitly stating 3 times that I wanted to cancel the policy, also ignoring the fact that I did not consent to loading a completely new policy onto my account.