NM
Ntshavheni M
1 reviews | Active since Aug 2012
20 Nov 2024, 15:01
CONSULTANT DECEIVE CLIENT
My vehicle caught fire while driving and I tried to claim from the insurer but it was disapproved they said it is not natural fire and was not fully explained what is the meaning of natural fire.
The consultants who sold me the policy explained everything like strikes natural disasters but did not fully explain natural fire now it seems as if i am at fault whereas the consultant convinced me that it is a comprehensive cover that is very important and as I am not good in English i was convinced to take that policy.
I feel the consultant must be blamed for not explain what is natural fire .
Ri tea u talutshedzwa nga luambo lune ra lupfa musi ri tshi rengiselwa policy
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Replies (2)
Prime South Africa's replyOfficial
21 Nov 2024, 07:01 Dear Ntshavheni , we are sorry to hear about your experience and thank you for bringing it to our attention. We will acknowledge your complaint in writing within 48. Kind regards, the Prime SA team.
Prime South Africa's reply21 Nov 2024, 07:01
Official
Dear Ntshavheni , we are sorry to hear about your experience and thank you for bringing it to our attention. We will acknowledge your complaint in writing within 48. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
25 Nov 2024, 10:56 Dear Ntshavheni M,
Thank you for taking the time to share your experience.
We take pride in quickly approving all valid claims and take pride in the integrity of our claim validation process. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover.
We have received your complaint from the office of the National Finance Ombudsman (NFO) regarding this very same matter. In these instances, we are required to direct all communication through the NFO’s office and are obliged to await the findings of the NFO which we shall of course respect
You will be pleased to hear that Prime South Africa has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience.
We take pride in quickly approving all valid claims and take pride in the integrity of our claim validation process. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover.
We have received your complaint from the office of the National Finance Ombudsman (NFO) regarding this very same matter. In these instances, we are required to direct all communication through the NFO’s office and are obliged to await the findings of the NFO which we shall of course respect
You will be pleased to hear that Prime South Africa has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply25 Nov 2024, 10:56
Official
Dear Ntshavheni M,
Thank you for taking the time to share your experience.
We take pride in quickly approving all valid claims and take pride in the integrity of our claim validation process. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover.
We have received your complaint from the office of the National Finance Ombudsman (NFO) regarding this very same matter. In these instances, we are required to direct all communication through the NFO’s office and are obliged to await the findings of the NFO which we shall of course respect
You will be pleased to hear that Prime South Africa has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience.
We take pride in quickly approving all valid claims and take pride in the integrity of our claim validation process. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover.
We have received your complaint from the office of the National Finance Ombudsman (NFO) regarding this very same matter. In these instances, we are required to direct all communication through the NFO’s office and are obliged to await the findings of the NFO which we shall of course respect
You will be pleased to hear that Prime South Africa has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team