GMm
Gavaza Mabunda m.gavazapeace
1 reviews | Active since Jul 2022
06 Jul 2022, 16:19
Confirmation Message *Business Name:* Prime Meridian Direct *Review:* The reason why I took PMD car insurance was because I was told that there's no access
Confirmation Message *Business Name:* Prime Meridian Direct *Review:* The reason why I took PMD car insurance was because I was told that there's no access. This is my first claim after 4 full years and I'm told that I need to pay R1200 access for a rear window, which I don't have. After this claim, I'm leaving PMD and will also tell friends to do the same. You are not giving what you sold to the client. I have a quotation of R1550 for the same product and service.
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Replies (2)
Prime South Africa's replyOfficial
06 Jul 2022, 16:50 Dear Gavaza M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply06 Jul 2022, 16:50
Official
Dear Gavaza M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
08 Jul 2022, 14:57Dear Gavaza M
We appreciate the time you have taken to raise your disquiet with us.
At PMD we go to great lengths to ensure clients understand their policies and how their cover works. Please take note that the policy you have chosen is risk specific and specifically excludes windscreen cover, however we are pleased to inform you that your windscreen claim has been approved but it is subject to an excess payment.
Our Market Conduct Team will be in contact with you to provide comprehensive feedback on your query.
It will no doubt delight you to be reminded that PMD now offers comprehensive cover that has windscreen cover as a benefit that you can enjoy.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply08 Jul 2022, 14:57
Official
Dear Gavaza M
We appreciate the time you have taken to raise your disquiet with us.
At PMD we go to great lengths to ensure clients understand their policies and how their cover works. Please take note that the policy you have chosen is risk specific and specifically excludes windscreen cover, however we are pleased to inform you that your windscreen claim has been approved but it is subject to an excess payment.
Our Market Conduct Team will be in contact with you to provide comprehensive feedback on your query.
It will no doubt delight you to be reminded that PMD now offers comprehensive cover that has windscreen cover as a benefit that you can enjoy.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team