Complaint for my insurance claim

Firstly I am writing this because I am getting no joy with my insurance claim I have been calling Prime to help further with my claim and to-date which is the 15/01/2025 from the date the 02/01/2025 I have had no joy. My claim was submitted and approved from the 08/01/2025 I have requested since the panel shop they have given me is not suitable can I then submit one which is suitable to me as in my contract I have the allowance to choose a panel beater in my area. Prime is then given me the runaround since the 08/01/2025. All I want is resolution as this claim is open and ongoing to long now I cannot have an insurance who in return is of no help to me. Then still I have a 30 day courtesy car hire but I have been told there is no vehicle available at the car hire and was told about a travel allowance Prime does not want to approve the panel shop close to me also they have no vehicle available for me ro use...I really need a resolution for my claim

Thanks Ramona Cell number ***