NH
Nonhlanhla H
1 reviews | Active since Sept 2025
04 Nov 2025, 07:52
complaint
Good day,
I was involved in an accident on 9 August 2025, and my vehicle was booked in for repairs on 8 September 2025.
Since then, I have not received my vehicle. The collection date has been changed several times, and despite my attempts to communicate with the insurance and the panel beater, I still have not received a clear update.
Could you please confirm when my car will be fully repaired and when I can expect to collect it?
Your urgent response will be highly appreciated.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
04 Nov 2025, 14:38 Hello Nonhlanhla, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response shortly. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response shortly. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's reply04 Nov 2025, 14:38
Official
Hello Nonhlanhla, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response shortly. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response shortly. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
09 Nov 2025, 14:13Hello Nonhlanhla H,
Thank you for taking the time to share your experience with us.
We understand how important your car is to your daily routine, and we’re sorry to hear about the frustration caused by the delays. While the repair process can sometimes be impacted by factors outside of our control, we remain committed to keeping our clients informed every step of the way.
As your policy is not comprehensive, the self-insured portion must be paid directly to the repairer before the vehicle can be completed and released. Once this is settled, the process should move forward without further delay.
Our Market Conduct Team will be in touch shortly to assist with any remaining questions and ensure you feel supported.
At Prime, we offer a range of products designed to meet the needs of everyday South Africans - from third-party cover to comprehensive cover with exclusive benefits - providing peace of mind at an affordable price.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience with us.
We understand how important your car is to your daily routine, and we’re sorry to hear about the frustration caused by the delays. While the repair process can sometimes be impacted by factors outside of our control, we remain committed to keeping our clients informed every step of the way.
As your policy is not comprehensive, the self-insured portion must be paid directly to the repairer before the vehicle can be completed and released. Once this is settled, the process should move forward without further delay.
Our Market Conduct Team will be in touch shortly to assist with any remaining questions and ensure you feel supported.
At Prime, we offer a range of products designed to meet the needs of everyday South Africans - from third-party cover to comprehensive cover with exclusive benefits - providing peace of mind at an affordable price.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply09 Nov 2025, 14:13
Official
Hello Nonhlanhla H,
Thank you for taking the time to share your experience with us.
We understand how important your car is to your daily routine, and we’re sorry to hear about the frustration caused by the delays. While the repair process can sometimes be impacted by factors outside of our control, we remain committed to keeping our clients informed every step of the way.
As your policy is not comprehensive, the self-insured portion must be paid directly to the repairer before the vehicle can be completed and released. Once this is settled, the process should move forward without further delay.
Our Market Conduct Team will be in touch shortly to assist with any remaining questions and ensure you feel supported.
At Prime, we offer a range of products designed to meet the needs of everyday South Africans - from third-party cover to comprehensive cover with exclusive benefits - providing peace of mind at an affordable price.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience with us.
We understand how important your car is to your daily routine, and we’re sorry to hear about the frustration caused by the delays. While the repair process can sometimes be impacted by factors outside of our control, we remain committed to keeping our clients informed every step of the way.
As your policy is not comprehensive, the self-insured portion must be paid directly to the repairer before the vehicle can be completed and released. Once this is settled, the process should move forward without further delay.
Our Market Conduct Team will be in touch shortly to assist with any remaining questions and ensure you feel supported.
At Prime, we offer a range of products designed to meet the needs of everyday South Africans - from third-party cover to comprehensive cover with exclusive benefits - providing peace of mind at an affordable price.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team