Complaint

I am very disappointed with this insurer, I was involved in an accident on the 26th Nov but up until today I'm being sent from pillar to post. I sent all the necessary documents before the 1st of December. Second week of December I was asked to send the address that I was going to and I did even though I didn't understand because my car is insured for my personal use, why all of a sudden when I claim I must produce my associates. Today on the 21st of Dec I'm told that I must go and ask for an admittance confirmation to the hospital that I was taken to. They trying by all means to frustrate the hell out of me because they don't wanna pay the claim.