Complaint against Prime Meridian Direct

CL***

My claim was lodged early last month and I was to told about fifteen days time frame of my claim but since I lodged my claim I never received a positive feedback from PMD, whenever I make a follow up I'm always told stories by Hlompho who is dealing with my claim.

The lady by the name Mvomvo who was opening my claim said they use accident photos to process the claim, I sent all the photos as per the request, I waited for the response but nothing, when PMD noticed that the time frame is lapsing, they appointed a mobile assessor from Cape Town to come to Eastern cape that Mvomvo said is not required by PMD PMD when processing the claim. The mobile assessor visited the car and assessed it and also visited the accident scene after three weeks of the accident, they keep on telling me that they are waiting for the report from the accident expert that visited the scene.

I was given a courtesy car which is lapsing next week on the 15 October. PMD has to extend the period of the courtesy car because the fault is not with me, they are the ones who are dragging the claim. If the accident expert that PMD hired to investigate my claim should have been appointed from the beginning of the claim, the matter should have been resolved long time ago. The service of PMD is very poor and disgusting, I don't see myself recommending PMD to anyone instead I advise the current car insurance holders of PMD to seek for alternative car insurances. Hlompho kept on lying to me saying she is gonna call to give an update but dololo. This morning I called and asked to speak to her, the lady who picked up the phone said I must hold for Nomvo, but Nomvo never took my call instead she communicated with the receptionist lady to convey the message to me.

I'm appealing to anyone who can assist me to intervene to this matter. But I must assure you that I will never bring this courtesy car if my claim isn't finalized, you exceeded the timeframe of the claim so I too will exceed the 30 days of my courtesy car. No one will come to fetch this car from me.

Regards Haward Zilani ***