tM
thato M
1 reviews | Active since Oct 2024
09 Oct 2024, 17:07
COMPLAINT
I was involved in a front collision accident driving a Ford fiesta. They took my car to Nu Wagon Pannel beaters(Ford Approved). They could not agree on financial terms with Nu Wagon then they removed my car and took it to some s****yard in Lenasia (Not Ford approved)… When my car returned the warning lights were on including the engine light. I complained to the Pannel beaters then they switch it off but the engine light would come back everytime I press the accelerator.
Now my car is dead. Doesn’t not want to start anymore. I only paid 2years. Still have more years with a dead car.
PMD did me dirty. Is there a way I can hold them accountable and get my car fixed?
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
10 Oct 2024, 08:55Dear Thato
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply10 Oct 2024, 08:55
Official
Dear Thato
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
17 Oct 2024, 13:08Dear Thato M,
Thank you for your post.
We pride ourselves on providing world-class client service at every interaction.
It should be comforting to know that we have service level agreements with SAMBRA-approved panel beaters to ensure that all accident-related damage on our client's vehicles is repaired at a high quality and that warranties are in place.
Our internal Market Conduct Department will contact you again to provide you with clarity on the post-repair process.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period.
We are assuring you of our best-continued endeavors on your behalf.
Kind Regards,
The Prime South Africa Team
Thank you for your post.
We pride ourselves on providing world-class client service at every interaction.
It should be comforting to know that we have service level agreements with SAMBRA-approved panel beaters to ensure that all accident-related damage on our client's vehicles is repaired at a high quality and that warranties are in place.
Our internal Market Conduct Department will contact you again to provide you with clarity on the post-repair process.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period.
We are assuring you of our best-continued endeavors on your behalf.
Kind Regards,
The Prime South Africa Team
Prime South Africa's reply17 Oct 2024, 13:08
Official
Dear Thato M,
Thank you for your post.
We pride ourselves on providing world-class client service at every interaction.
It should be comforting to know that we have service level agreements with SAMBRA-approved panel beaters to ensure that all accident-related damage on our client's vehicles is repaired at a high quality and that warranties are in place.
Our internal Market Conduct Department will contact you again to provide you with clarity on the post-repair process.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period.
We are assuring you of our best-continued endeavors on your behalf.
Kind Regards,
The Prime South Africa Team
Thank you for your post.
We pride ourselves on providing world-class client service at every interaction.
It should be comforting to know that we have service level agreements with SAMBRA-approved panel beaters to ensure that all accident-related damage on our client's vehicles is repaired at a high quality and that warranties are in place.
Our internal Market Conduct Department will contact you again to provide you with clarity on the post-repair process.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period.
We are assuring you of our best-continued endeavors on your behalf.
Kind Regards,
The Prime South Africa Team