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Shem M

1 reviews | Active since Mar 2024

15 Mar 2024, 20:26

Complaint

On the 13 November 2023 I contacted PMD, comprehensive insurance policy, because i needed assistance from PMD to tow the vehicle to Benz tech.

When the tow truck operator sent by PMD, who happens to be the same tow truck operator , arrived to collect the vehicle, firstly he did not know how to operate the towing device properly and he hooked the vehicle to the device. When this was done, he failed to put the vehicle in park mode and this caused the towing cable to snap and it released the vehicle and the vehicle was dropped and fell and damaged the complex wall since up to now they haven't fixed the complex wall and my car .I don't recommend anyone to join this insurance is the worst insurance .my car is still at home the complex wall is not fixed

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Replies (2)
Prime South Africa
Prime South Africa's reply18 Mar 2024, 08:50
Official
Dear Shem 

Thank you for taking the time to raise this matter with us. 
We have located your policy and commit to providing preliminary feedback within two business days. 
Assuring you of our continued best endeavours. 

Kind regards, 
 The PMD Team 
Prime South Africa
Prime South Africa's reply20 Mar 2024, 09:16
Official
 
Dear Shem M,

Thank you for taking the time to share your experience.

We take pride in quickly approving all valid claims and take pride in the integrity of our claim validation process. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover. Furthermore, according the policy terms and conditions, the accident tow benefit only applies to approved clams

We have received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter. In these instances, we are required to direct all communication through the OSTI’s office and are obliged to await the findings of the OSTI which we shall of course respect.

You will be pleased to hear that PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard

Assuring you of our continued best endeavours.
Kind regards,