complaint

<p> </p> <p>i have lodged a claim in january 2016 for hail damage and was advised that PMD will only pay R10 000.00 for such damages, their assessor estimated the costs to be -+R26000.00.</p> <p>i was advised that i will then have to pay the balance which is -+R16000.00.</p> <p> </p> <p><br />my claim took more than 2 months to be approved, same was approved and i obtained quotation from panel beater and submitted same which the penal beater agreed to repair vehicle for R10 000.00.</p> <p> </p> <p><br />a letter of authorisation letter was sent to the penal beater.</p> <p> </p> <p><br />i delivered vehicle on monday, 13 June 2016 for repairs and on 20 JUNE 2016 i received a call from repairer saying they will not be able to remove dents and that they will have to penal beat, but they advised that the PMD told them they will not pay for any paint job, and i sent an email to the agent from PMD Gugu Ngubane to arrange meeting with her to discuss the circumstances i find myslef in, she rep**** by saying that her job is done by sending aouthorisation to penal beater and whatever happens after its my problem and not hers. i was under the impression that agents are there for assisting clients and also that the purpose of insurance is to relief driver from this kind of situation but seems like next week my claim will be closed and i will not benefit anything from my premiums. WHY ARE SO MANY SOUTH AFRICANS CHOOSING PMD #BECAUSE THEY DONT KNOW WHAT THEY ARE GETTONG THEMSELVES INTO, IF I KNEW WHAT I KNOW NOW.</p>