1 reviews | Active since May 2021
Complaint ***
To whom it may concern Complaint Accident Date : 28 October 2023 Claim Date: 30 October 2023 Vehicle Claim number : *** Third Party Claim number : *** Vehicle Claim Claim process – No tangible timelines, Outcomes are delayed. Continuous feedback lacks and thus the customer is not kept abreast. Whats the purpose of an App if it does not fulfil its Holistic purpose.
Fire and Forget or this instance Claim but be forgotten.
Policy canceled but important aspects such as Tracker Units cannot be disabled.
Third party Claims Process is just awry and if not for my continuous follow up I am sure it would not have been lodged.
I expected a much quicker turnaround time but I guess driving daily past your neighbours damaged wall is none of the Insurers concern.
Socio relations impacted but again that’s none of your concern as well.
Informed not to fix the wall as it may prejudice my claim but if I knew a neighbour would be impacted at my expense then I would have rather proceeded.
Not having a mode of transport is one thing but being left frustrated with a process that far from efficiency and disregards client centricity is a totally different level of low.
New business acquisition is so efficient and really client centric and premiums collected ever timeously but WOW Claims just adds to one's word... To an extent that I believe I would have been better off with no cover.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for alerting us of your concern.
We are deeply sorry to hear about your recent experience.
At PMD we are continuously working on improving our app and other communication channels to provide our customers with real-time updates. We understand the importance of clear and timely communication and regret that we have not met your expectations in this regard.
While there was some confusion regarding the collection of your Natis document and the process that followed, we are pleased to note that your claim has been successfully paid.
With PMD comprehensive cover your basic excess reduces to zero on all claim-free policies - and it does so within a surprisingly short period of time.
Kind regards,
The PMD Team
Thank you for alerting us of your concern.
We are deeply sorry to hear about your recent experience.
At PMD we are continuously working on improving our app and other communication channels to provide our customers with real-time updates. We understand the importance of clear and timely communication and regret that we have not met your expectations in this regard.
While there was some confusion regarding the collection of your Natis document and the process that followed, we are pleased to note that your claim has been successfully paid.
With PMD comprehensive cover your basic excess reduces to zero on all claim-free policies - and it does so within a surprisingly short period of time.
Kind regards,
The PMD Team