BN
BONGANI N
1 reviews | Active since Oct 2020
18 Nov 2020, 16:03
Complaining about PMD
Prime Meridian is the worst Insurance company ever, I took out a policy with them and I was paying for over 16 months, when I got involved in a car accident on the 15th of September I submitted a claim and they made me wait for 4 weeks to give me the outcome, my claim was rejected due to misrepresentation according to them but they didn't specify what they meant by misrepresentation. I app**** for a review process because I wasn't happy with the outcome even on that one, they refused to send me the recordings up until today, and my car is still with then where they stored it.
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Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
19 Nov 2020, 07:48 Dear Bongani N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply19 Nov 2020, 07:48
Official
Dear Bongani N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
22 Nov 2020, 20:24Dear Bongani N, We appreciate the time you have taken to bring your dissatisfaction to our attention. At PMD, we maintain a strict application of our policy terms and conditions and only provide cover in the event we are provided with accurate information throughout the validation of a claim. Our Market Conduct Department has confirmed that they have provided you with a detailed explanation regarding the information used in reaching the decision on your claim and will be in contact with you to reiterate our position. You will no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short few months. Assuring you of our continued best endeavours on your behalf. Kind Regards,The PMD Team
Prime South Africa's reply22 Nov 2020, 20:24
Official
Dear Bongani N, We appreciate the time you have taken to bring your dissatisfaction to our attention. At PMD, we maintain a strict application of our policy terms and conditions and only provide cover in the event we are provided with accurate information throughout the validation of a claim. Our Market Conduct Department has confirmed that they have provided you with a detailed explanation regarding the information used in reaching the decision on your claim and will be in contact with you to reiterate our position. You will no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short few months. Assuring you of our continued best endeavours on your behalf. Kind Regards,The PMD Team
BN
BONGANI N's updateReviewer Update
23 Nov 2020, 10:05I have no idea what you talking about, I asked for the call recordings to be sent to me about a month ago but up until today I haven't received anything, I've given you guys more than enough time to assist me but no luck.
BN
BONGANI N's update23 Nov 2020, 10:05
Reviewer Update
I have no idea what you talking about, I asked for the call recordings to be sent to me about a month ago but up until today I haven't received anything, I've given you guys more than enough time to assist me but no luck.