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Teddy V
1 reviews | Active since Sept 2021
04 Oct 2021, 11:34
Complain.
I have had an insurance claim with PMD for the passed 3months and they are not able to finalize the claim due to cellphone records they have waited for over a month to get from Telkom. I just am not understand why everything has taken so long and still there is noway of finalizing the claim.
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Replies (3)
Prime South Africa's replyOfficial
04 Oct 2021, 12:09Dear Teddy V,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply04 Oct 2021, 12:09
Official
Dear Teddy V,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
TV
Teddy V's updateReviewer Update
04 Oct 2021, 12:11This is not a positive review.. Read again.
TV
Teddy V's update04 Oct 2021, 12:11
Reviewer Update
This is not a positive review.. Read again.
Prime South Africa's replyOfficial
06 Oct 2021, 09:04Dear Teddy V,
Thank you for taking the time to raise your frustration with us.
Rest assured that at PMD we always do all in our power to expedite the validation of our policyholder’s claims, to avoid unnecessary costs to both of us.
We regret the unexpected delay caused in obtaining your cell phone records. This data was found to be necessary in order to successfully validate the unusual circumstances surrounding your accident. Once received, your claim will be submitted for a decision.
Our Claims Team will continue to keep you updated and we trust that with your continued cooperation the claim will be finalized shortly.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claim excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply06 Oct 2021, 09:04
Official
Dear Teddy V,
Thank you for taking the time to raise your frustration with us.
Rest assured that at PMD we always do all in our power to expedite the validation of our policyholder’s claims, to avoid unnecessary costs to both of us.
We regret the unexpected delay caused in obtaining your cell phone records. This data was found to be necessary in order to successfully validate the unusual circumstances surrounding your accident. Once received, your claim will be submitted for a decision.
Our Claims Team will continue to keep you updated and we trust that with your continued cooperation the claim will be finalized shortly.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claim excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team