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Mkhuseli M
1 reviews | Active since Nov 2012
01 Feb 2022, 16:03
Client Service sucks
PMD as company has been excellent. The problem I have is the Client Service. I have been following up on Recovery Payment. I have called more than 16 times and no one has seen fit to give me feedback. Feedback does not have to positive. Elan said he would give me feedback last Friday. I asked if I must call back and he said he was surely going to call. It is Tuesday today I have called 2 times already. The last time I held onto the line until my airtime ran out but no-one has come back to me. I have worked in client services and I know that you may not have a positive answer but you need to manage expectations of the client by giving feedback.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
01 Feb 2022, 17:00Dear Mkhuseli M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply01 Feb 2022, 17:00
Official
Dear Mkhuseli M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
04 Feb 2022, 10:11Dear Mkhuseli M,
Thank you for your post.
We are saddened to hear of your experience as we pride ourselves in high standards of client service.
We regret that your expectations regarding the recovery process have not been met. You can trust that we always do all in our power to avoid delays during any part of the claim. You will recall that an excess is a self-insured portion paid by clients on all approved claims. Alas, the recovery process may be affected by a number of factors which are outside our control.
Rest Assured our Market Conduct Team assures that they will be in contact with you and will address your queries directly.
It will no doubt delight you to be reminded that PMD offers a unique benefit where the basic excess on your policy reduces every month you pay your premium in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
We are saddened to hear of your experience as we pride ourselves in high standards of client service.
We regret that your expectations regarding the recovery process have not been met. You can trust that we always do all in our power to avoid delays during any part of the claim. You will recall that an excess is a self-insured portion paid by clients on all approved claims. Alas, the recovery process may be affected by a number of factors which are outside our control.
Rest Assured our Market Conduct Team assures that they will be in contact with you and will address your queries directly.
It will no doubt delight you to be reminded that PMD offers a unique benefit where the basic excess on your policy reduces every month you pay your premium in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply04 Feb 2022, 10:11
Official
Dear Mkhuseli M,
Thank you for your post.
We are saddened to hear of your experience as we pride ourselves in high standards of client service.
We regret that your expectations regarding the recovery process have not been met. You can trust that we always do all in our power to avoid delays during any part of the claim. You will recall that an excess is a self-insured portion paid by clients on all approved claims. Alas, the recovery process may be affected by a number of factors which are outside our control.
Rest Assured our Market Conduct Team assures that they will be in contact with you and will address your queries directly.
It will no doubt delight you to be reminded that PMD offers a unique benefit where the basic excess on your policy reduces every month you pay your premium in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
We are saddened to hear of your experience as we pride ourselves in high standards of client service.
We regret that your expectations regarding the recovery process have not been met. You can trust that we always do all in our power to avoid delays during any part of the claim. You will recall that an excess is a self-insured portion paid by clients on all approved claims. Alas, the recovery process may be affected by a number of factors which are outside our control.
Rest Assured our Market Conduct Team assures that they will be in contact with you and will address your queries directly.
It will no doubt delight you to be reminded that PMD offers a unique benefit where the basic excess on your policy reduces every month you pay your premium in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team