NC
Ndumeyane C
1 reviews | Active since Mar 2023
03 Dec 2025, 06:08
Claims (windscreen) process not up to standard
My windscreen claim was registered on Monday today is Wednesday and I have not received any feedback. Yesterday I followed up in the morning and the lady assured me I would receive progress before day end as all documents required have been sent. My premium is always collected with ease but now its time to step up and you are not willing to assist as this is not your emergency. Maybe its time to visit Hippo again for some quotes
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
03 Dec 2025, 07:32Hello Ndumeyane , we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply03 Dec 2025, 07:32
Official
Hello Ndumeyane , we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
05 Dec 2025, 08:52Hello Ndumeyane C,
Thank you for sharing your views with us. We understand how important timely communication is, especially when dealing with claims.
At Prime, every claim is handled with care to ensure fair and accurate outcomes, which is why we take the necessary steps before finalising any decision.
We are delighted to note that your claim was approved within 2 days and that the repair process is underway.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply05 Dec 2025, 08:52
Official
Hello Ndumeyane C,
Thank you for sharing your views with us. We understand how important timely communication is, especially when dealing with claims.
At Prime, every claim is handled with care to ensure fair and accurate outcomes, which is why we take the necessary steps before finalising any decision.
We are delighted to note that your claim was approved within 2 days and that the repair process is underway.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team