BL
Brian L
1 reviews | Active since Sept 2023
02 May 2025, 12:02
Claims take long to ...
Claims take long to be processed, call centre staff miss communication , car hire a very lengthy process and a very uncomfortable experience
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
02 May 2025, 12:23 Dear Brian, we apologize for the inconvenience you have encountered. Please be assured that we will acknowledge your complaint within 48 hours. We appreciate your understanding. Kind regards, the Prime SA team.
Prime South Africa's reply02 May 2025, 12:23
Official
Dear Brian, we apologize for the inconvenience you have encountered. Please be assured that we will acknowledge your complaint within 48 hours. We appreciate your understanding. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
06 May 2025, 11:45Hello Brian,
Thank you for sharing your experience.
At Prime SA, we strive to provide excellent service and fair outcomes. A review confirms your claim was approved, and the payout process is underway.
A review of your claim shows that your car hire claim was processed on the same day that your claim accident claim was processed and you enjoyed the benefit to its limit.
Our Market Conduct Team will contact you with a detailed response.
We’re proud to offer a zero-excess benefit under comprehensive cover after a short period, ensuring added value for our clients.
Kind regards,
The Prime SA Team
Thank you for sharing your experience.
At Prime SA, we strive to provide excellent service and fair outcomes. A review confirms your claim was approved, and the payout process is underway.
A review of your claim shows that your car hire claim was processed on the same day that your claim accident claim was processed and you enjoyed the benefit to its limit.
Our Market Conduct Team will contact you with a detailed response.
We’re proud to offer a zero-excess benefit under comprehensive cover after a short period, ensuring added value for our clients.
Kind regards,
The Prime SA Team
Prime South Africa's reply06 May 2025, 11:45
Official
Hello Brian,
Thank you for sharing your experience.
At Prime SA, we strive to provide excellent service and fair outcomes. A review confirms your claim was approved, and the payout process is underway.
A review of your claim shows that your car hire claim was processed on the same day that your claim accident claim was processed and you enjoyed the benefit to its limit.
Our Market Conduct Team will contact you with a detailed response.
We’re proud to offer a zero-excess benefit under comprehensive cover after a short period, ensuring added value for our clients.
Kind regards,
The Prime SA Team
Thank you for sharing your experience.
At Prime SA, we strive to provide excellent service and fair outcomes. A review confirms your claim was approved, and the payout process is underway.
A review of your claim shows that your car hire claim was processed on the same day that your claim accident claim was processed and you enjoyed the benefit to its limit.
Our Market Conduct Team will contact you with a detailed response.
We’re proud to offer a zero-excess benefit under comprehensive cover after a short period, ensuring added value for our clients.
Kind regards,
The Prime SA Team