1 reviews | Active since May 2016
claims take forever to be finalised, poor service delivery is what best describe this company
<p>I lodged a claim for an accident on the 31 january, submitted all required documents, prime meridian took 4 fabulous weeks to cell records from MTN, evena after they have gathered all the information they required till today they have never finalised my claim, I have to call them daily to get status of the claim, lately im told my claim wil be started afresh because they dont understand the accident? Now they lost my car keys and claiming that they cant go to my car for the second assessment,? What for? Where are my keys? Like realy 4 months no progress? Do day tell customers that claim can even take a year full wth them to finalised? Do they tell customers that even if they get all they required they can still start afresh with a claim and claim that they dont understand it? Why they dont train their claims technicians to gather the information they want? Since with kaveshnie john, they told her to start afresh? Why is it my problem that they are lazy?</p>
Hello khuleh_dlamini,
We appreciate how disconcerted you may be and wish to reassure you that the thorough investigation of all claims is for the protection of all our honest policyholders.
As you are aware, our market leading products are designed to avoid inconveniencing clients at the time of purchasing the policy, by preventing the time consuming and costly exercise of delivering your vehicle for an inspection. We are, as a result, unfortunately exposed to a higher degree of risk, which we eliminate through our market leading claims investigations.
The intention of this investigation is to engender a sense of pride in our Prime process. As it further allows us to keep delivering to our policyholder, the promise of fixed premiums for life, which you too have enjoyed.
Nonetheless, a Client Representative will further be in contact with you to settle any concerns you may still have regarding the investigation of your claim.
Kind regards,
The PMD Team
Hello khuleh_dlamini,
We appreciate how disconcerted you may be and wish to reassure you that the thorough investigation of all claims is for the protection of all our honest policyholders.
As you are aware, our market leading products are designed to avoid inconveniencing clients at the time of purchasing the policy, by preventing the time consuming and costly exercise of delivering your vehicle for an inspection. We are, as a result, unfortunately exposed to a higher degree of risk, which we eliminate through our market leading claims investigations.
The intention of this investigation is to engender a sense of pride in our Prime process. As it further allows us to keep delivering to our policyholder, the promise of fixed premiums for life, which you too have enjoyed.
Nonetheless, a Client Representative will further be in contact with you to settle any concerns you may still have regarding the investigation of your claim.
Kind regards,
The PMD Team