1 reviews | Active since Apr 2024
Claims Process and/or Turnaround Time
1. Phone etiquette!!!! If your client runs out of airtime while with you, what is it that is so difficult with returning a call but when that happens during the sale of the product you are so eager for the client to buy your product ???????
2. Your app isn't as efficient as you advertise it. You log a call back, you will wait to till Jesus comes back. 3. I had a minor accident of hitting a dog on 06 March 2024 and reported the incident the next morning since the accident occurred at night. What was damaged is the front bumper, radiator and the aircon what what leaked. The claim took more than 10 days for such a simple incident. They also took forever to come and tow the car even after they had approved my car.
3. Tuesday the 2md of April I receive an sms, authorizing a panelbeater here in Mthatha. I called the panelbeater so that I can go and pay the excess since Im very bad in keeping money . To my surprise, the repairer did not receive anything from these people. I called again yesterday for PMD to send me the authorisation letter, dololo!!! I again called this very morning and none of the 3 people who assisted me was able to send me the authorisation.
4. I physically went to the repairer since they are not far from where I work, we called PMD and we are yet to receive the authorisation.
I'm very dissatisfied with their turnaround times I don't wanna lie. I wouldn't recommend it to anyone.
Thank you for taking the time to raise this matter with us. We have located your policy and commit to providing preliminary feedback within two business days. Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us. We have located your policy and commit to providing preliminary feedback within two business days. Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to share your experience.
We are deeply concerned to hear about the issues you have encountered, as delivering exceptional client service is our top priority..
Our foremost objective is always to treat our policyholders fairly, which includes ensuring that every interaction has the highest quality of service.
We sincerely apologize for the inconvenience caused by the delay in our callback response via our mobile app and the subsequent delay in processing your claim. Your feedback regarding the efficiency of our app is invaluable, and we are actively working on improvements to enhance our service delivery.
We are pleased to note that authorisation has been sent to both you and the repairer. Our Claims Team will be providing you with regular updates moving forward.
Isn’t it reassuring to know that at PMD assistance is just a push of a button away - our contact details are always available on our website, mobile app, SMSs and other correspondence.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to share your experience.
We are deeply concerned to hear about the issues you have encountered, as delivering exceptional client service is our top priority..
Our foremost objective is always to treat our policyholders fairly, which includes ensuring that every interaction has the highest quality of service.
We sincerely apologize for the inconvenience caused by the delay in our callback response via our mobile app and the subsequent delay in processing your claim. Your feedback regarding the efficiency of our app is invaluable, and we are actively working on improvements to enhance our service delivery.
We are pleased to note that authorisation has been sent to both you and the repairer. Our Claims Team will be providing you with regular updates moving forward.
Isn’t it reassuring to know that at PMD assistance is just a push of a button away - our contact details are always available on our website, mobile app, SMSs and other correspondence.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team