JK
Joe K
1 reviews | Active since Feb 2021
03 Nov 2022, 09:55
Claims Process
I put in a claim after a car accident on 30 September 2022 and the claim is yet to be finalized to date. I keep being told the claim has gone for final decision and no further communication is provided. I have followed up on several occasions to get the claim finalized but am unable to speak to anyone who can provide information to me on the status of the claim.
I still do not know when the claim will be finalized. I have requested for the claim to be escalated to no avail. It is so frustrating.
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Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
03 Nov 2022, 10:54Dear Joe K,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply03 Nov 2022, 10:54
Official
Dear Joe K,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
JK
Joe K's updateReviewer Update
03 Nov 2022, 11:28To whom it may concern,
That is the standard response I have been getting from PMD. We will get back to you but the matter or claim remains unresolved. The service I have received from PMD is atrocious to say the least.
That is the standard response I have been getting from PMD. We will get back to you but the matter or claim remains unresolved. The service I have received from PMD is atrocious to say the least.
JK
Joe K's update03 Nov 2022, 11:28
Reviewer Update
To whom it may concern,
That is the standard response I have been getting from PMD. We will get back to you but the matter or claim remains unresolved. The service I have received from PMD is atrocious to say the least.
That is the standard response I have been getting from PMD. We will get back to you but the matter or claim remains unresolved. The service I have received from PMD is atrocious to say the least.
JK
Joe K's updateReviewer Update
06 Nov 2022, 11:01PMD reverted on Friday 4th November 2022. They declined my claim on the fact that I left the accident scene after the accident. I informed the call Centre agent of the fear for my safety after the accident and this conversation is on record. They took a whole month to reach this decision. They are dodging settling my claim which is very unprofessional. I am in the process of appealing their decision.
JK
Joe K's update06 Nov 2022, 11:01
Reviewer Update
PMD reverted on Friday 4th November 2022. They declined my claim on the fact that I left the accident scene after the accident. I informed the call Centre agent of the fear for my safety after the accident and this conversation is on record. They took a whole month to reach this decision. They are dodging settling my claim which is very unprofessional. I am in the process of appealing their decision.