Claims not highly considered!

I am deeply disappointed with the service I got from Prime team. First when I became the client I was full of joy that I have finally found myself the best comprehensive car insurance. Just at first attempt.. after being claim free for years, I had a breakdown and only minor damage was found on the car! I called the insurance and they sent breakdown and towed the car to their panel beat as from mid-August. Since then, my car is still not being repaired! Their dealer gave me the repair due date of 26th Sep which even expired! After follow ups with them today, i was informed that they're unable to source the headlight! Where they even extended the order receiving date to 19th Oct! With granted more 10 working days of repair afterwards! All this will make a total of full 3 months without my car! Yet I'm still paying the insurance regardless of the car being with them. This has completely transformed my day-to-day life poorly!