CLAIMS - no response

On Saturday evening my vehicle was involved in a minor fender bender and as a result, my front bumber and left headlight was damaged.<br> <br> I called in to report the accident and make a claim and i was advised that the claims department was closed and that I had to call during office hours on Monday with the AR number at hand - so i did just that.<br> <br> I called in on Monday morning 9AM, spoke to a claims consultant, gave her my ID number and i was told that she would call back later the same day. At 1PM i called to follow up and was assured that the original consultant would call back before close of business - that didn't happen.<br> <br> I called again on Tuesday to follow-up and was now told that the manager had not allocated a \ticket"to my claims notification yet"