NM
Nathaniel M
1 reviews | Active since Jan 2023
20 Jan 2023, 10:12
Claims
I have submitted a claim for a glass replacement on my brand new SUV. Waiting 72 hours for a claim outcome. Ridiculous service
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
20 Jan 2023, 12:45Dear Nathaniel,
Thank you for taking the time to raise this matter with us.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply20 Jan 2023, 12:45
Official
Dear Nathaniel,
Thank you for taking the time to raise this matter with us.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
25 Jan 2023, 10:38Dear Mr Nathaniel M
Thank you for your post.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.
Our Claims Team has confirmed that the outcome of the claim was communicated on 20 January 2023. A further review indicates that the outcome was provided within the prescribed turnaround time.
Our Market Conduct Team will be in contact with you to provide further clarity.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply25 Jan 2023, 10:38
Official
Dear Mr Nathaniel M
Thank you for your post.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.
Our Claims Team has confirmed that the outcome of the claim was communicated on 20 January 2023. A further review indicates that the outcome was provided within the prescribed turnaround time.
Our Market Conduct Team will be in contact with you to provide further clarity.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team