1 reviews | Active since Sept 2014
Claims
<p>I have never been humiliated by insurance company like Prime Meridian </p> <p>1. I had an insurance with the company and my car got an accident when I was living my house. </p> <p>2. I was told that it was not an accident due to the fact that it was in my residence. </p> <p>3. When I asked them to explain what does the word accident mean, which I said to them an accident is anything that is unintentional. </p> <p>4. I was then told that if the accident is not on public road it is not covered by them and I had to repair the car on my own while I have been paying them all these years. </p> <p>5. Anyone who is still with this company I am warning them that Prime Meridian is not reliable. </p> <p> </p> <p>Thanks</p> <p>Wanda</p> <p> </p>
Hello Nedbanksa01
Thank you for your feedback. We value hearing from our policyholders as we continuously strive to improve our service.
Although we do understand your distress regarding the outcome of your claim, we are obliged to apply our policy terms and conditions for the benefit of all of our policyholders.
A detailed review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining all of the policy benefits and limitations to you.
Unfortunately due to the circumstances relating to your incident, our decision not to admit this particular claim remains unchanged.
A member of our Client Representation department will be in contact with you to provide you with a formal response in this regard.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Hello Nedbanksa01
Thank you for your feedback. We value hearing from our policyholders as we continuously strive to improve our service.
Although we do understand your distress regarding the outcome of your claim, we are obliged to apply our policy terms and conditions for the benefit of all of our policyholders.
A detailed review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining all of the policy benefits and limitations to you.
Unfortunately due to the circumstances relating to your incident, our decision not to admit this particular claim remains unchanged.
A member of our Client Representation department will be in contact with you to provide you with a formal response in this regard.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team