Claims

Good morning,

To start at the beginning. When we took out this insurance by one of the agency. We been told it's a funeral plan. We took out a funeral plan for my family of 4 My 2 brothers

21 ste April 2019 my brother past away from a fight with stages 4 oral cancer. I was his caretaker the last year and a half. The last 6 months I stop to work because he needed a full-time care.

With is passing I phone the contact details that was on our " funeral plan " . To find out that this was not a funeral plan but a life insurance.

We fulled in ALL the information and claim forms. CL ********** 95 2 weeks later and still no money. We paid my brothers funeral out of my husband monthly income. R12 000 . No one have R12 000 to just give to wards a funeral. The claim was booked and they got all our information they needed. The let us know with a sms that we need to speak to Motseki Matkjake on this number ********** 200 or email **********

I send emails no response I phone and the line stay busy. I try 43 times to get through. This is a sad time for us . Then to have financial problems because of a claim that is not paying out .

Please this is not right.

Regards Elizabeth de Klerk