1 reviews | Active since Jan 2016
claims
between the 8th and 9th of Dec i was parked at dstv serv. centre and when i reversed my car the front bumper was hooked on a brick and it fell, some guy manage to help me put it back but something fell from underneath the car and still bumper is loose. so i laid a claim on the 10th of Dec, where i was assisted by Kabo Letsoko who sent through claim forms and was adv. to open a case at police station which i did and sent back the forms with all necessary documents on the following day. and then only on the 15th of Dec some guy came in to assess my car at work, and said someone will call me back. i waited up until again i called them on the 4th of Jan which i was again promised a call back. and no one called me back, iam sitting with a car that has a loose bumper where else ia'm paying my premium everymonth.
We apologise for the perceived delays in processing your claim and the apparent lack of communication.
Unfortunately, as discussed with Chris Pretorius from our Client Representation Department, it was confirmed that our consultants have indeed attempted to contact you multiple times during the December period but to no avail.
Notwithstanding the above, now that we have your updated contact details and made note of the times that you are available, your assigned Claims Technician will contact you shortly.
Should you experience any further difficulty, please do not hesitate to contact us and we'd be pleased to assist.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
We apologise for the perceived delays in processing your claim and the apparent lack of communication.
Unfortunately, as discussed with Chris Pretorius from our Client Representation Department, it was confirmed that our consultants have indeed attempted to contact you multiple times during the December period but to no avail.
Notwithstanding the above, now that we have your updated contact details and made note of the times that you are available, your assigned Claims Technician will contact you shortly.
Should you experience any further difficulty, please do not hesitate to contact us and we'd be pleased to assist.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
