TN
Tumi N
1 reviews | Active since Dec 2024
23 Mar 2026, 22:27
Claiming process
Now going into the 8th day/ 2 weeks without outcome of my claim. Leaving me distressed and in agony. I must always call or request for a call back. The panel beater is saying they waiting for prime, prime is saying they’re waiting for the panel beater. I have never had this long wait when it was still PMD. Now wondering if I’ll even have feedback by the end of this week. Car rental days lapsing. Update on the outcome to be done…
Helpful (0)
Replies (5)0
Replies (5)
Prime South Africa's replyOfficial
24 Mar 2026, 07:26Hello Tumi, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply24 Mar 2026, 07:26
Official
Hello Tumi, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
The Prime SA Team
TN
Tumi N's updateReviewer Update
24 Mar 2026, 09:42Noted.
TN
Tumi N's update24 Mar 2026, 09:42
Reviewer Update
Noted.
Prime South Africa's replyOfficial
25 Mar 2026, 16:27Hello Tumi,
Thank you for taking the time to share your experience and for your patience while your claim was being reviewed. We value all input as it helps us improve and better serve our clients.
At Prime we aim to keep the claiming process as clear and stress‑free as possible, and we know how important it is to receive timely feedback when your car and car hire are involved.
Our records indicate that the approval of your claim has been shared with you as well as the applicable excess. We're sorry that the validation of your claim took longer than expected, as the damages to your car was not clearly visible and this required your car to be assessed in order to finalise your claim. Going forward, we will continue to monitor your claim to ensure that no unnecessary delays occur.
Regardless, our Market Conduct team has been alerted and will provide you with detailed feedback on the planned progression of your claim.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that cars receive high-quality repairs and service.
Committed to resolving your concern with care.
Kind Regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply25 Mar 2026, 16:27
Official
Hello Tumi,
Thank you for taking the time to share your experience and for your patience while your claim was being reviewed. We value all input as it helps us improve and better serve our clients.
At Prime we aim to keep the claiming process as clear and stress‑free as possible, and we know how important it is to receive timely feedback when your car and car hire are involved.
Our records indicate that the approval of your claim has been shared with you as well as the applicable excess. We're sorry that the validation of your claim took longer than expected, as the damages to your car was not clearly visible and this required your car to be assessed in order to finalise your claim. Going forward, we will continue to monitor your claim to ensure that no unnecessary delays occur.
Regardless, our Market Conduct team has been alerted and will provide you with detailed feedback on the planned progression of your claim.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that cars receive high-quality repairs and service.
Committed to resolving your concern with care.
Kind Regards,
The Prime SA Team
The Prime SA Team
TN
Tumi N's updateReviewer Update
25 Mar 2026, 16:31Hi
Yes finally got the outcome today.
Now awaiting final decision between panel beater and prime.
Thank you for the update on the prolonged delay.
Yes finally got the outcome today.
Now awaiting final decision between panel beater and prime.
Thank you for the update on the prolonged delay.
TN
Tumi N's update25 Mar 2026, 16:31
Reviewer Update
Hi
Yes finally got the outcome today.
Now awaiting final decision between panel beater and prime.
Thank you for the update on the prolonged delay.
Yes finally got the outcome today.
Now awaiting final decision between panel beater and prime.
Thank you for the update on the prolonged delay.
TN
Tumi N's updateReviewer Update
31 Mar 2026, 11:41My claim was submitted on 12 March 2026, and I was later informed that it had been approved. However, despite this, CK Coachworks has still not received any repair authorisation. As a result, my vehicle remains unrepaired.
I am also being told that the quote is still under review, which contradicts the confirmation that the claim has already been approved. This lack of clarity and consistency is extremely concerning.
There has been poor communication throughout this process, with delays and no clear explanation provided regarding the status of the repair authorisation or the final scope of work.
As a client with comprehensive insurance, I expect:
- Clear and consistent communication
- Timely processing of claims
- Prompt authorisation for repairs once a claim is approved
At this stage, I am left without my vehicle and without clear answers. I request urgent intervention to:
- Finalise and issue repair authorisation to CK Coachworks
- Provide clarity on the current status of the claim and repair process
- Resolve this matter without further delay
I hope this review prompts immediate action.
TN
Tumi N's update31 Mar 2026, 11:41
Reviewer Update
My claim was submitted on 12 March 2026, and I was later informed that it had been approved. However, despite this, CK Coachworks has still not received any repair authorisation. As a result, my vehicle remains unrepaired.
I am also being told that the quote is still under review, which contradicts the confirmation that the claim has already been approved. This lack of clarity and consistency is extremely concerning.
There has been poor communication throughout this process, with delays and no clear explanation provided regarding the status of the repair authorisation or the final scope of work.
As a client with comprehensive insurance, I expect:
- Clear and consistent communication
- Timely processing of claims
- Prompt authorisation for repairs once a claim is approved
At this stage, I am left without my vehicle and without clear answers. I request urgent intervention to:
- Finalise and issue repair authorisation to CK Coachworks
- Provide clarity on the current status of the claim and repair process
- Resolve this matter without further delay
I hope this review prompts immediate action.