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Emmanuel T

1 reviews | Active since Oct 2015

08 Mar 2018, 16:35

Claiming from PMD is more traumatising then the actual car accident

I am a client of prime meridien, we are continously warned that if you claim you subject yourself to an investigation. Hence when i claimed for a car accident, i expected to be investigated ,swiftly and receive outcome. Instead PMD subjected me to a traumatising 3 month wait (i claimed December'17 its now March'18), the claim process is worse then the trauma i experienced during the accident, the questions and continues demand for this and that information has become tiring and may drive one to depresion. I do not know if there are better insurances out there, but i certainly will not recommend PMD claiming from them will require you see a phycologist during that time because it is a long traumatic experience. I wish this on no one.

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Replies (2)
Prime South Africa
Prime South Africa's reply08 Mar 2018, 17:03
Official

Dear Thakanyane3,

Your post is acknowledged.

We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.

Assuring you of our continued best endeavours on your behalf.

Kind Regards,

The PMD Team.

Prime South Africa
Prime South Africa's reply13 Mar 2018, 07:23
Official

Dear Thakanyane3,

We're truly sorry that you have found the process challenging and we assure you that this was unintentional.

At PMD we pride ourselves in promptly paying all valid claims. The beacons and billings report was requested due to the unique circumstances surrounding your loss and the events that followed.

We perform the claims validation not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients. This enables us to continue to deliver fixed premiums and no excess, which you too enjoyed.

Our Client Representation Department has reassured us that we will provide you with a further detailed update regarding your claim.

Assuring you of our continued best endeavours.

Kind regards,

The PMD Team