LM
Lungelo M
1 reviews | Active since Oct 2023
09 May 2025, 09:08
Claimed declined
Pmd declined my claim after waiting for too long hence that took my car to Durban while I'm staying at Richard Bay and after that I have to pay for storage on my behalf. Never missed any payment since 2023
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Replies (2)
Prime South Africa's replyOfficial
09 May 2025, 10:09Dear Lungelo, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply09 May 2025, 10:09
Official
Dear Lungelo, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
26 May 2025, 09:46Hello Lungelo M,
Thank you for your post.
We understand how frustrating this experience must have been for you. At Prime SA, we are committed to providing fair outcomes and ensuring that every client feels valued and supported.
Regarding your claim, we assure you that every decision is made in line with the terms and conditions of the policy. Further, the Prime Motor Comprehensive policy affords clients the benefit of towing and storage if a registered claim is approved following the validation thereof. Where a claim is rejected, the cost of towing and storage is for your account.
We can confirm that the Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding your matter.
It will no doubt reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for your post.
We understand how frustrating this experience must have been for you. At Prime SA, we are committed to providing fair outcomes and ensuring that every client feels valued and supported.
Regarding your claim, we assure you that every decision is made in line with the terms and conditions of the policy. Further, the Prime Motor Comprehensive policy affords clients the benefit of towing and storage if a registered claim is approved following the validation thereof. Where a claim is rejected, the cost of towing and storage is for your account.
We can confirm that the Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding your matter.
It will no doubt reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply26 May 2025, 09:46
Official
Hello Lungelo M,
Thank you for your post.
We understand how frustrating this experience must have been for you. At Prime SA, we are committed to providing fair outcomes and ensuring that every client feels valued and supported.
Regarding your claim, we assure you that every decision is made in line with the terms and conditions of the policy. Further, the Prime Motor Comprehensive policy affords clients the benefit of towing and storage if a registered claim is approved following the validation thereof. Where a claim is rejected, the cost of towing and storage is for your account.
We can confirm that the Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding your matter.
It will no doubt reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for your post.
We understand how frustrating this experience must have been for you. At Prime SA, we are committed to providing fair outcomes and ensuring that every client feels valued and supported.
Regarding your claim, we assure you that every decision is made in line with the terms and conditions of the policy. Further, the Prime Motor Comprehensive policy affords clients the benefit of towing and storage if a registered claim is approved following the validation thereof. Where a claim is rejected, the cost of towing and storage is for your account.
We can confirm that the Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding your matter.
It will no doubt reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team