Claim update CL***:
I registered a claim on 15/02/2016 and all the required documents submitted on 16/02/2016. Does it takes 70 days to process a claim? I have spent more than R300 airtime calling pmd about progress of my claim.my claim has been assigned to Robin(technician).hes always nt available to take my calls,always busy, promises to callback. I have been with Pmd since 2014 and my account is up to date. If i dont get any feedback by 26/04/2016, i will lodge a complaint with consumer ombudsman. Taking more than 70 days to process a claim is unacceptable.
Hello Kenneth
We apologise for the perceived delay in the processing of your claim.
We pride ourselves on providing world class service and in promptly paying all valid claims. Furthermore our foremost objective is always to treat our policyholders fairly. In doing so, we must ensure that no claim prejudices the cover and security of our other policyholders.
Notwithstanding, we have made tremendous progress and will continue to work diligently on your claim until finalised. Our claims department has further confirmed that now that they have re-established contact with you, they will provide you with regular updates regarding progress.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Hello Kenneth
We apologise for the perceived delay in the processing of your claim.
We pride ourselves on providing world class service and in promptly paying all valid claims. Furthermore our foremost objective is always to treat our policyholders fairly. In doing so, we must ensure that no claim prejudices the cover and security of our other policyholders.
Notwithstanding, we have made tremendous progress and will continue to work diligently on your claim until finalised. Our claims department has further confirmed that now that they have re-established contact with you, they will provide you with regular updates regarding progress.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team