TE
Tlou E
1 reviews | Active since Aug 2021
18 Jan 2024, 15:06
Claim under validation
Hi I have a claim from 19 December 2023 till today I have not heard the outcome of my claim whenever I call they all tell me the claim is still under validation, worse I have to return the rental car and I clock in at work 3am,i can not go to work without the car and I can't extend the car hire as I am still paying for the on the claim, the way I love PMD n always smiled whenever I see the reviews here on hello Peter, I never thought one day it will be me writing an unhappy review about PMD 😔😔😔
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
18 Jan 2024, 16:41Dear Tlou
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply18 Jan 2024, 16:41
Official
Dear Tlou
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
23 Jan 2024, 13:27 Dear Tlou E
Thank you for your post. Our aim is to provide world-class service to our policyholders during every interaction.
Please be assured that we pride ourselves in promptly paying all valid claims.
During the claim’s validation stage, information supp**** by clients needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
We are pleased to confirm that your claim has been approved and the outcome has been provided to you.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post. Our aim is to provide world-class service to our policyholders during every interaction.
Please be assured that we pride ourselves in promptly paying all valid claims.
During the claim’s validation stage, information supp**** by clients needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
We are pleased to confirm that your claim has been approved and the outcome has been provided to you.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply23 Jan 2024, 13:27
Official
Dear Tlou E
Thank you for your post. Our aim is to provide world-class service to our policyholders during every interaction.
Please be assured that we pride ourselves in promptly paying all valid claims.
During the claim’s validation stage, information supp**** by clients needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
We are pleased to confirm that your claim has been approved and the outcome has been provided to you.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post. Our aim is to provide world-class service to our policyholders during every interaction.
Please be assured that we pride ourselves in promptly paying all valid claims.
During the claim’s validation stage, information supp**** by clients needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
We are pleased to confirm that your claim has been approved and the outcome has been provided to you.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team