CLAIM TAKING TOO LONG

I had an accident on the 18th July 2015 some other speedy vehicle came and cause some damages on my car's rear end, I call prime meridian same day they told me I should call on the 20 July 2015 to log my claim of which I did with all the documents they requested from me, an assessor came after I submitted the documents since the vehicle was driveable, he then assess it at home then gave prime meridian his report then I was told my claim has now been handed over to a technician goes by the name of Madelain Buitendag. I have been in contact with that technician since 03 Aug 2015 it took weeks for her to get Accident Report from the SAPS it's like I had to give her a call before she can work on my claim. After being able to get that report from SAPS, I was told by her that she wants to hear the third party's story of which she was unable to get hold of for a whole. then after she got that I was told by her that she's now waiting for an invoice and a drop off card from the people who serviced my car and that also I had to make follow ups to remind her to get in touch with the people. After I wrote an sms to her telling her am tired of waiting for my claim since am struggling with trans