LM
Lindi M
1 reviews | Active since Mar 2013
30 Jul 2015, 10:40
claim taking too long
I logged a claim on the 1st March, claim went for review, came back, same info that I have submitted requested again.They took my partner to the accident scene in North west but now they cant go to the embassy(jhb) to verify his license, they did AA as well. This is so frustrating, we've been patient but this is really pathetic. They are a no hassle for a reason I guess, when it comes to claims they will frustrate you till you give up. We are now stuck with no car for 6 months, which is costly but they don't seem to care.<br> <br> Can they finish already, will never recommend them.
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Prime South Africa's replyOfficial
31 Jul 2015, 14:12Hello spanky2003,
Client Service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention.
We assure you that the detailed investigation of your claim by the Insurer is part of the ethos of ensuring no claim prejudices the cover and security of you or our other policy holders. This allows you and all our policy holders to enjoy fixed premiums for life.
Our Claims Department has confirmed that the investigation into your claim has now been completed and the outcome thereof will be communicated to you shortly.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Client Service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention.
We assure you that the detailed investigation of your claim by the Insurer is part of the ethos of ensuring no claim prejudices the cover and security of you or our other policy holders. This allows you and all our policy holders to enjoy fixed premiums for life.
Our Claims Department has confirmed that the investigation into your claim has now been completed and the outcome thereof will be communicated to you shortly.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply31 Jul 2015, 14:12
Official
Hello spanky2003,
Client Service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention.
We assure you that the detailed investigation of your claim by the Insurer is part of the ethos of ensuring no claim prejudices the cover and security of you or our other policy holders. This allows you and all our policy holders to enjoy fixed premiums for life.
Our Claims Department has confirmed that the investigation into your claim has now been completed and the outcome thereof will be communicated to you shortly.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Client Service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention.
We assure you that the detailed investigation of your claim by the Insurer is part of the ethos of ensuring no claim prejudices the cover and security of you or our other policy holders. This allows you and all our policy holders to enjoy fixed premiums for life.
Our Claims Department has confirmed that the investigation into your claim has now been completed and the outcome thereof will be communicated to you shortly.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team