D
Dipolelo
1 reviews | Active since Apr 2023
30 May 2024, 14:28
Claim since March
The service with the insurance is horrible, they dnt call you or update in the progress of your car, you constantly have to call them yourself and their panel beaters, sometimes they dnt even know what the recent update is. My claim is being handled by Nobihle but everytime I request to speak to her I am made to hold till they eventually hang up, asked for her manager and i am not getting through to anyone...the service is very bad.
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Prime South Africa's replyOfficial
10 Jun 2024, 10:01Dear Dipolelo D
We appreciate the time you have taken to note your disappointment. It saddens us to hear that the service you received failed to impress.
Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves in ensuring that vehicles are returned to clients in a good repaired condition. To achieve this we encourage all repairs to be completed by a SAMBRA approved repairer on our panel who has been carefully vetted to ensure that the best possible workmanship and service is provided to our clients. Should they not meet the standard, we have warranties in place to assist with any rectifications.
It is sometimes the case that the repair process is affected by a number of factors which is outside the control of both the repairer and ourselves, such as the delay in parts from the supplier. The supplier is an independent service provider and we are dependent on their service and turnaround time.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It will no doubt reassure you to know that PMD offers a 24 month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime Team
We appreciate the time you have taken to note your disappointment. It saddens us to hear that the service you received failed to impress.
Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves in ensuring that vehicles are returned to clients in a good repaired condition. To achieve this we encourage all repairs to be completed by a SAMBRA approved repairer on our panel who has been carefully vetted to ensure that the best possible workmanship and service is provided to our clients. Should they not meet the standard, we have warranties in place to assist with any rectifications.
It is sometimes the case that the repair process is affected by a number of factors which is outside the control of both the repairer and ourselves, such as the delay in parts from the supplier. The supplier is an independent service provider and we are dependent on their service and turnaround time.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It will no doubt reassure you to know that PMD offers a 24 month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime Team
Prime South Africa's reply10 Jun 2024, 10:01
Official
Dear Dipolelo D
We appreciate the time you have taken to note your disappointment. It saddens us to hear that the service you received failed to impress.
Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves in ensuring that vehicles are returned to clients in a good repaired condition. To achieve this we encourage all repairs to be completed by a SAMBRA approved repairer on our panel who has been carefully vetted to ensure that the best possible workmanship and service is provided to our clients. Should they not meet the standard, we have warranties in place to assist with any rectifications.
It is sometimes the case that the repair process is affected by a number of factors which is outside the control of both the repairer and ourselves, such as the delay in parts from the supplier. The supplier is an independent service provider and we are dependent on their service and turnaround time.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It will no doubt reassure you to know that PMD offers a 24 month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime Team
We appreciate the time you have taken to note your disappointment. It saddens us to hear that the service you received failed to impress.
Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves in ensuring that vehicles are returned to clients in a good repaired condition. To achieve this we encourage all repairs to be completed by a SAMBRA approved repairer on our panel who has been carefully vetted to ensure that the best possible workmanship and service is provided to our clients. Should they not meet the standard, we have warranties in place to assist with any rectifications.
It is sometimes the case that the repair process is affected by a number of factors which is outside the control of both the repairer and ourselves, such as the delay in parts from the supplier. The supplier is an independent service provider and we are dependent on their service and turnaround time.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It will no doubt reassure you to know that PMD offers a 24 month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime Team