SM
Samukelisiwe M
1 reviews | Active since Feb 2024
22 Feb 2024, 10:21
Claim rejectedCL
I am not happy about the service I received from pmd, I had an accident on 26 January 2024, put in the claim with them but they rejected my claim saying the reason for rejection was that we did not stop on the stop sign. I requested the diagnostic data that they say that how they found out we did not stop, up to today I have not receive any response.
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Replies (2)
Prime South Africa's replyOfficial
22 Feb 2024, 11:43Dear Samukelisiwe
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply22 Feb 2024, 11:43
Official
Dear Samukelisiwe
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
27 Feb 2024, 13:03 Hello Samukelisiwe
Thank you for taking the time to share your experience.
We take pride in quickly approving all valid claims and take pride in the integrity of our claim validation process. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover.
We have received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter. In these instances, we are required to direct all communication through the OSTI’s office and are obliged to await the findings of the OSTI which we shall of course respect.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to share your experience.
We take pride in quickly approving all valid claims and take pride in the integrity of our claim validation process. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover.
We have received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter. In these instances, we are required to direct all communication through the OSTI’s office and are obliged to await the findings of the OSTI which we shall of course respect.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply27 Feb 2024, 13:03
Official
Hello Samukelisiwe
Thank you for taking the time to share your experience.
We take pride in quickly approving all valid claims and take pride in the integrity of our claim validation process. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover.
We have received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter. In these instances, we are required to direct all communication through the OSTI’s office and are obliged to await the findings of the OSTI which we shall of course respect.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to share your experience.
We take pride in quickly approving all valid claims and take pride in the integrity of our claim validation process. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover.
We have received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter. In these instances, we are required to direct all communication through the OSTI’s office and are obliged to await the findings of the OSTI which we shall of course respect.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team