KK
Kgorapetse K
1 reviews | Active since Jun 2024
02 Jun 2026, 13:53
Claim rejected while I wasn’t the wrong 1 really disappointed
My claim was denied after 1 month and never they never send an accessor at the scene the the driver wasn’t wrong but prime decided to decline my claim
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Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
02 Jun 2026, 15:25Hello Kgo****tse, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply02 Jun 2026, 15:25
Official
Hello Kgo****tse, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
KK
Kgorapetse K's updateReviewer Update
02 Jun 2026, 15:27Ohk
KK
Kgorapetse K's update02 Jun 2026, 15:27
Reviewer Update
Ohk
Prime South Africa's replyOfficial
05 Jun 2026, 14:26Hello Kgo****tse,
Thank you for your post.
Our commitment is to apply the same policy terms fairly for every client; while making sure we listen carefully and take concerns about claim outcomes and service seriously.
Our records show that your claim was declined based on a specific exclusion in your cover where the driver is required to stop at an intersection when the robots are not working, and that your claim was declined on this basis. We understand from your perspective that this may feel unfair; however, we owe a duty to all our clients to ensure the correct decisions are made to safeguard their interests as well.
Our Market Conduct Team has been alerted and is already in contact with you to provide further clarity.
Our unique Road Cover ensures you’re never alone on the road, offering peace of mind when you need it most.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply05 Jun 2026, 14:26
Official
Hello Kgo****tse,
Thank you for your post.
Our commitment is to apply the same policy terms fairly for every client; while making sure we listen carefully and take concerns about claim outcomes and service seriously.
Our records show that your claim was declined based on a specific exclusion in your cover where the driver is required to stop at an intersection when the robots are not working, and that your claim was declined on this basis. We understand from your perspective that this may feel unfair; however, we owe a duty to all our clients to ensure the correct decisions are made to safeguard their interests as well.
Our Market Conduct Team has been alerted and is already in contact with you to provide further clarity.
Our unique Road Cover ensures you’re never alone on the road, offering peace of mind when you need it most.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team