Claim rejected
<p>My vechile got damaged in november in the storms the engine got water in i put my claim in assessor came out and then we were told thy will not be repairing it and it ia not ritten off either. I have requested the qoutes they got and they have not. The vechile have not been to an mechanic to determine the true problem and cost it will be to repair and my insurance plan does cover natural.disaster and the qoutes i revieves is more than my vechile trade in value.</p> <p> </p>
Hello renay-duvenahge,
We are sorry to learn of your unfortunate incident which happened in November and thank you for giving us the opportunity to respond to your enquiry.
A thorough review of the purchase conversation revealed that our tele-assistant did a commendable job in explaining the policy features to you. During the conversation you were informed that the product you selected was not traditional comprehensive insurance but covers total loss through write-off, fire, theft, hijacking and natural disasters.
Consequently, whilst we are deeply sympathetic to your challenging circumstances, we are obliged to maintain a strict application of our policy terms and conditions.
Your concern is important to us and our client representation department will contact you to carefully re-explain the benefits of your policy to you.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Hello renay-duvenahge,
We are sorry to learn of your unfortunate incident which happened in November and thank you for giving us the opportunity to respond to your enquiry.
A thorough review of the purchase conversation revealed that our tele-assistant did a commendable job in explaining the policy features to you. During the conversation you were informed that the product you selected was not traditional comprehensive insurance but covers total loss through write-off, fire, theft, hijacking and natural disasters.
Consequently, whilst we are deeply sympathetic to your challenging circumstances, we are obliged to maintain a strict application of our policy terms and conditions.
Your concern is important to us and our client representation department will contact you to carefully re-explain the benefits of your policy to you.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team