MN
Makhosonke N
1 reviews | Active since Sept 2015
13 Feb 2019, 11:03
claim progress
Good day
Can you please assist with progress on CL ********** 91. not having a vehicle transportation is really an inconvenience and need to know if the claim will be approved or not
Kind regards Sandile
Helpful (0)
Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
13 Feb 2019, 11:59 Dear Sam N, We thank you for taking the time to bring your concern to our attention and we regret any inconvenience caused. Your enquiry is important to us and has been referred to our Market Conduct Department for immediate attention. Please expect to receive preliminary feedback by no later than 15 February 2019. Assuring you of our continued best endeavours on your behalf. The PMD Team.
Prime South Africa's reply13 Feb 2019, 11:59
Official
Dear Sam N, We thank you for taking the time to bring your concern to our attention and we regret any inconvenience caused. Your enquiry is important to us and has been referred to our Market Conduct Department for immediate attention. Please expect to receive preliminary feedback by no later than 15 February 2019. Assuring you of our continued best endeavours on your behalf. The PMD Team.
MN
Makhosonke N's updateReviewer Update
18 Feb 2019, 09:15Hi There
Is cellphone data (cellphone records) from my service provider more important because this is delaying the claim process? as there is nothing i can do from my end as i have submitted everything i have been requested to submit
Please advise
kind regards
SAM
MN
Makhosonke N's update18 Feb 2019, 09:15
Reviewer Update
Hi There
Is cellphone data (cellphone records) from my service provider more important because this is delaying the claim process? as there is nothing i can do from my end as i have submitted everything i have been requested to submit
Please advise
kind regards
SAM
Prime South Africa's replyOfficial
18 Feb 2019, 15:11Dear Sam N,
Thank you for taking the time to raise your query with us. We truly understand how trying it can be without your vehicle.
At PMD we pride ourselves in promptly paying all valid claims. Rest assured that we perform our validations not for the sake of creating unnecessary delays but for the protection of all of our clients.
Due to the fact that not much is known about the circumstances relating to your accident, your cell phone record data had to be requested to ensure the most objective information is used when validating your claim. As you are aware, we are currently awaiting this documentation from your service provider before the validation of your claim can be concluded.
A member of our Market Conduct Team will provide you with further clarity on the matter.
You may rest assured that your claim will not affect your premiums now or in the future as PMD guarantees NEVER to increase premiums – not ever.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise your query with us. We truly understand how trying it can be without your vehicle.
At PMD we pride ourselves in promptly paying all valid claims. Rest assured that we perform our validations not for the sake of creating unnecessary delays but for the protection of all of our clients.
Due to the fact that not much is known about the circumstances relating to your accident, your cell phone record data had to be requested to ensure the most objective information is used when validating your claim. As you are aware, we are currently awaiting this documentation from your service provider before the validation of your claim can be concluded.
A member of our Market Conduct Team will provide you with further clarity on the matter.
You may rest assured that your claim will not affect your premiums now or in the future as PMD guarantees NEVER to increase premiums – not ever.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply18 Feb 2019, 15:11
Official
Dear Sam N,
Thank you for taking the time to raise your query with us. We truly understand how trying it can be without your vehicle.
At PMD we pride ourselves in promptly paying all valid claims. Rest assured that we perform our validations not for the sake of creating unnecessary delays but for the protection of all of our clients.
Due to the fact that not much is known about the circumstances relating to your accident, your cell phone record data had to be requested to ensure the most objective information is used when validating your claim. As you are aware, we are currently awaiting this documentation from your service provider before the validation of your claim can be concluded.
A member of our Market Conduct Team will provide you with further clarity on the matter.
You may rest assured that your claim will not affect your premiums now or in the future as PMD guarantees NEVER to increase premiums – not ever.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise your query with us. We truly understand how trying it can be without your vehicle.
At PMD we pride ourselves in promptly paying all valid claims. Rest assured that we perform our validations not for the sake of creating unnecessary delays but for the protection of all of our clients.
Due to the fact that not much is known about the circumstances relating to your accident, your cell phone record data had to be requested to ensure the most objective information is used when validating your claim. As you are aware, we are currently awaiting this documentation from your service provider before the validation of your claim can be concluded.
A member of our Market Conduct Team will provide you with further clarity on the matter.
You may rest assured that your claim will not affect your premiums now or in the future as PMD guarantees NEVER to increase premiums – not ever.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
MN
Makhosonke N's updateReviewer Update
25 Feb 2019, 11:18Have been requested to ask and submit transaction times on my bank statement in relation to the date of the accident. This however has been submitted. Been informed that this can cancel the cellphone data records as waiting for that information is rather taking time and prolonging the claim process
MN
Makhosonke N's update25 Feb 2019, 11:18
Reviewer Update
Have been requested to ask and submit transaction times on my bank statement in relation to the date of the accident. This however has been submitted. Been informed that this can cancel the cellphone data records as waiting for that information is rather taking time and prolonging the claim process