1 reviews | Active since Feb 2011
Claim Process and Service Sucks
<p>I signed up for a policy with Prime Meridian as they were very cheap and promised the world when I signed up. I was in an accident on the 31st of May and in the distraught state that I was in I contacted my insurance under the impression that they would assist me like they promised when I signed up for the policy. I was contacted by the claims consultant and told that because my policy lapsed in December I was only insured for R5000. At no point was I informed that my policy lapsed as I was continuously being debited every month thereafter. So I said it's fine pay me the R5000 and I will repair the vehicle on my own privately. I was then informed that the repairs on my vehicle is going to cost around R19000 and I need to pay the R14000 and then only will they pay the difference and it can only be done to the repairer of their choice. I am now stuck with a vehicle that is damaged and I cannot afford to repair. Empty promises made, never been more dissapointed with a service provider.</p>
Hello ashleypa,
Your concern has been received and is noted.
A thorough review of the purchase conversation conducted with you, shows that our Tele-Assistant did a remarkable job in precisely explaining all the policy features to you, including the limitations regarding hail damage claims.
Consequently, whilst we are deeply sympathetic to your challenging circumstances, we are obliged to maintain a strict application of our policy terms and conditions.
In light of your concern, our client representation department will provide you with a further detailed explanation regarding the contribution amount authorised following the approval of your claim.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Hello ashleypa,
Your concern has been received and is noted.
A thorough review of the purchase conversation conducted with you, shows that our Tele-Assistant did a remarkable job in precisely explaining all the policy features to you, including the limitations regarding hail damage claims.
Consequently, whilst we are deeply sympathetic to your challenging circumstances, we are obliged to maintain a strict application of our policy terms and conditions.
In light of your concern, our client representation department will provide you with a further detailed explanation regarding the contribution amount authorised following the approval of your claim.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team