PS
Phila S
1 reviews | Active since Nov 2020
28 Dec 2020, 15:47
CLAIM PROBLEMS - SO ANGRY AND ****ED OFF
I am so ANGRY at PMD Service, my car was ****** and recovered by the cops i then submitted the claim almost a Month ago but still waiting there is no movement. im being told about third parties that are not coming to the party. Their consultants are telling me different things everyday, i call almost everyday trying to do a follow up but they always going to give me the same excuse.
I even suggested that they must just return my car i will fix it myself, i was told that my claim was approved and my car will be taken to a Panel Beater, i was surprised to hear that because there is nothing wrong with the body of my car only the interior that was damaged. i am seriously not happy and i don't even know where my car is as we speak, I'm worried about its safety and the condition. I AM ANGRY because i have never missed any premiums i always make sure i pay on time all their premiums but now im being treated like this.
Helpful (0)
Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
28 Dec 2020, 19:54Dear Phila S,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply28 Dec 2020, 19:54
Official
Dear Phila S,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
30 Dec 2020, 22:15Dear Phila S,
Thank you for raising your enquiry.
We value all feedback that we receive from our policyholders as we strive to offer world class service to our clients.
It is imperative to note that following an approved claim we are dependent on the turnaround times and capacity of repairers as well as the suppliers of parts. We assure you that the the finalisation of repairs is of paramount importance to us and our claims team regularly follows up to ensure that there are no unnecessary delays and that the repairs are to a satisfactory standard.
We are of course, delighted to confirm once more that unlike with many other insurers, and notwithstanding economic conditions like interest rate hikes, inflation or a falling Rand, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for raising your enquiry.
We value all feedback that we receive from our policyholders as we strive to offer world class service to our clients.
It is imperative to note that following an approved claim we are dependent on the turnaround times and capacity of repairers as well as the suppliers of parts. We assure you that the the finalisation of repairs is of paramount importance to us and our claims team regularly follows up to ensure that there are no unnecessary delays and that the repairs are to a satisfactory standard.
We are of course, delighted to confirm once more that unlike with many other insurers, and notwithstanding economic conditions like interest rate hikes, inflation or a falling Rand, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply30 Dec 2020, 22:15
Official
Dear Phila S,
Thank you for raising your enquiry.
We value all feedback that we receive from our policyholders as we strive to offer world class service to our clients.
It is imperative to note that following an approved claim we are dependent on the turnaround times and capacity of repairers as well as the suppliers of parts. We assure you that the the finalisation of repairs is of paramount importance to us and our claims team regularly follows up to ensure that there are no unnecessary delays and that the repairs are to a satisfactory standard.
We are of course, delighted to confirm once more that unlike with many other insurers, and notwithstanding economic conditions like interest rate hikes, inflation or a falling Rand, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for raising your enquiry.
We value all feedback that we receive from our policyholders as we strive to offer world class service to our clients.
It is imperative to note that following an approved claim we are dependent on the turnaround times and capacity of repairers as well as the suppliers of parts. We assure you that the the finalisation of repairs is of paramount importance to us and our claims team regularly follows up to ensure that there are no unnecessary delays and that the repairs are to a satisfactory standard.
We are of course, delighted to confirm once more that unlike with many other insurers, and notwithstanding economic conditions like interest rate hikes, inflation or a falling Rand, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
PS
Phila S's updateReviewer Update
18 Jan 2021, 15:07My car has been with you for almost 2 months now and in the process i lost my Stereo. i call you guys every week just to check the progress and until today my car has not even been fixed no movements whatsoever.
I spend a lot of money on Transport since i don't have my car but all I'm hearing from you is stories after stories. i don't know how much airtime i have spent from calling you for the same thing but still nothing. I have never missed any premium since i joined you guys but now im being treated like dirt.
If you are not going to get my car fixed please do let me know so i can make other means, the money i am spending on Ubers daily if i put it together can help. its nice and well when you make promises and take our premiums but when its time for you to deliver you start with the stories.
Just decide if you will fix it or not so i can escalate this further.
I spend a lot of money on Transport since i don't have my car but all I'm hearing from you is stories after stories. i don't know how much airtime i have spent from calling you for the same thing but still nothing. I have never missed any premium since i joined you guys but now im being treated like dirt.
If you are not going to get my car fixed please do let me know so i can make other means, the money i am spending on Ubers daily if i put it together can help. its nice and well when you make promises and take our premiums but when its time for you to deliver you start with the stories.
Just decide if you will fix it or not so i can escalate this further.
PS
Phila S's update18 Jan 2021, 15:07
Reviewer Update
My car has been with you for almost 2 months now and in the process i lost my Stereo. i call you guys every week just to check the progress and until today my car has not even been fixed no movements whatsoever.
I spend a lot of money on Transport since i don't have my car but all I'm hearing from you is stories after stories. i don't know how much airtime i have spent from calling you for the same thing but still nothing. I have never missed any premium since i joined you guys but now im being treated like dirt.
If you are not going to get my car fixed please do let me know so i can make other means, the money i am spending on Ubers daily if i put it together can help. its nice and well when you make promises and take our premiums but when its time for you to deliver you start with the stories.
Just decide if you will fix it or not so i can escalate this further.
I spend a lot of money on Transport since i don't have my car but all I'm hearing from you is stories after stories. i don't know how much airtime i have spent from calling you for the same thing but still nothing. I have never missed any premium since i joined you guys but now im being treated like dirt.
If you are not going to get my car fixed please do let me know so i can make other means, the money i am spending on Ubers daily if i put it together can help. its nice and well when you make promises and take our premiums but when its time for you to deliver you start with the stories.
Just decide if you will fix it or not so i can escalate this further.
PS
Phila S's updateReviewer Update
18 Jan 2021, 15:09Don't tell me about turnaround time because if that was the case my car would have been back by now, you guys don't have turnaround times that's all lies. I have asked a million times about turnaround times from your consultants and non of them gave me any solid answer they all said they cant tell.
So please don't tell me about turnaround times.
So please don't tell me about turnaround times.
PS
Phila S's update18 Jan 2021, 15:09
Reviewer Update
Don't tell me about turnaround time because if that was the case my car would have been back by now, you guys don't have turnaround times that's all lies. I have asked a million times about turnaround times from your consultants and non of them gave me any solid answer they all said they cant tell.
So please don't tell me about turnaround times.
So please don't tell me about turnaround times.