KM
Kenneth M
1 reviews | Active since Jan 2016
17 Jan 2016, 21:35
Claim pending for more than 3 months
On the 9th of October 2015 my vehicle was involved on accident, PMD has been investigating since that day to day. According to Martin Senegal my claim was submitted for final review on the 04th of December 2015, even today the 17th of January 2016 my claim is still sent for final review.<br> <br> I hired a car as the claim was taking too long, PMD (Donovan) told me that I can only be credited my money after the claim has been finalised. They dont even call me, i have to call for me to know the progress of my claim.<br> <br> I have never experienced such a terrible service in my life.
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Prime South Africa's replyOfficial
21 Jan 2016, 08:45Hello murphy76,
We're truly sorry that you have found the process challenging.
We do however assure you that we perform our detailed investigations not for the sake of creating unnecessary delays but for the protection of all of our clients and to uphold our promise to them of no premium increases.
Your complaint is important to us and Pieter from our Claims Department has already contacted you and will work closely with you until the matter is resolved.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The Prime Meridian Team
We're truly sorry that you have found the process challenging.
We do however assure you that we perform our detailed investigations not for the sake of creating unnecessary delays but for the protection of all of our clients and to uphold our promise to them of no premium increases.
Your complaint is important to us and Pieter from our Claims Department has already contacted you and will work closely with you until the matter is resolved.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The Prime Meridian Team
Prime South Africa's reply21 Jan 2016, 08:45
Official
Hello murphy76,
We're truly sorry that you have found the process challenging.
We do however assure you that we perform our detailed investigations not for the sake of creating unnecessary delays but for the protection of all of our clients and to uphold our promise to them of no premium increases.
Your complaint is important to us and Pieter from our Claims Department has already contacted you and will work closely with you until the matter is resolved.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The Prime Meridian Team
We're truly sorry that you have found the process challenging.
We do however assure you that we perform our detailed investigations not for the sake of creating unnecessary delays but for the protection of all of our clients and to uphold our promise to them of no premium increases.
Your complaint is important to us and Pieter from our Claims Department has already contacted you and will work closely with you until the matter is resolved.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The Prime Meridian Team