NM
Ncedo M
1 reviews | Active since Aug 2015
07 Mar 2016, 12:24
Claim pay out
I was in a accident on the 15 Jan 2016.I logged a claim with PMD the following Monday 18 Jan 2016.The car is write-off.These guys are taking forever to finalize my claim.We take out insurances so that we don`t get inconvenienced.I`m been patient enough with them.It`s almost two months now.It seems that these guys don`t take their clients seriously.I`m really struggling commuting.They are big disappointment.I wish they could just finalize this claim so that I can get back to normal life.Dealing with is quite stressful and frustrating.
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Prime South Africa's replyOfficial
10 Mar 2016, 16:55Hello nmbekeni,
Thank you for your enquiry. Your concern has been noted.
We persistently strive to settle all valid claims within the shortest possible time. You will appreciate that this reduces our management time and costs and is a clear advantage of both ourselves and our clients.
After conducting a thorough review of the progress of your claim, it was noted that a substantial period of time passed whilst we waited for claim documentation from you. This further occurred as a result of MTN's turnaround time in providing us with your cellphone records which caused considerable delays and prevented us from performing those standard procedures necessary to protect our clients and to ensure the validity of their claims.
Nevertheless, your claim has been finalised. We have however not been able to reach you telephonically to inform you of the outcome of your claim.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Thank you for your enquiry. Your concern has been noted.
We persistently strive to settle all valid claims within the shortest possible time. You will appreciate that this reduces our management time and costs and is a clear advantage of both ourselves and our clients.
After conducting a thorough review of the progress of your claim, it was noted that a substantial period of time passed whilst we waited for claim documentation from you. This further occurred as a result of MTN's turnaround time in providing us with your cellphone records which caused considerable delays and prevented us from performing those standard procedures necessary to protect our clients and to ensure the validity of their claims.
Nevertheless, your claim has been finalised. We have however not been able to reach you telephonically to inform you of the outcome of your claim.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Prime South Africa's reply10 Mar 2016, 16:55
Official
Hello nmbekeni,
Thank you for your enquiry. Your concern has been noted.
We persistently strive to settle all valid claims within the shortest possible time. You will appreciate that this reduces our management time and costs and is a clear advantage of both ourselves and our clients.
After conducting a thorough review of the progress of your claim, it was noted that a substantial period of time passed whilst we waited for claim documentation from you. This further occurred as a result of MTN's turnaround time in providing us with your cellphone records which caused considerable delays and prevented us from performing those standard procedures necessary to protect our clients and to ensure the validity of their claims.
Nevertheless, your claim has been finalised. We have however not been able to reach you telephonically to inform you of the outcome of your claim.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Thank you for your enquiry. Your concern has been noted.
We persistently strive to settle all valid claims within the shortest possible time. You will appreciate that this reduces our management time and costs and is a clear advantage of both ourselves and our clients.
After conducting a thorough review of the progress of your claim, it was noted that a substantial period of time passed whilst we waited for claim documentation from you. This further occurred as a result of MTN's turnaround time in providing us with your cellphone records which caused considerable delays and prevented us from performing those standard procedures necessary to protect our clients and to ensure the validity of their claims.
Nevertheless, your claim has been finalised. We have however not been able to reach you telephonically to inform you of the outcome of your claim.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team